View source for Play sound at Call Request (VS-Operator)

{{AI}}
This article shows how to configure [[VS-Operator]] to play a sound in the PC when a Call Request is received. This can be useful especially if the [[SoftClient]] with headset is used, as the standard ringing signal will be heard in the headset only.

When the station associated to VS-Operator receives a Call Request, an event is triggered in the ICX-AlphaCom. This event can send a data command to the VS-Operator, which can trigger a script telling the PC to play a sound, indicating to the operator that there are calls waiting to be attended to.<br>
As from VS-Operator 1.3.3.1 this configuration has become much easier. This article describes the configuration for both the new and the old situation.

=Configuration with VS-Operator as from version 1.3.3.1=
== VS-Operator Client configuration ==
* Copy an audio file containing the ringing sound to the ‘Sound’ sub-directory in the VS-Operator client installation directory. e.g. ''C:\Program Files (x86)\Vingtor Stentofon\Vingtor-Stentofon Operator\Vingtor-Stentofon Operator Client\sounds''.
* In VS-Operator, System Configuration, select '''Filter sets''' > '''Add''' > '''Station''', and enter a name for the filter set (e.g ''Ringer'')
* Select '''On Custom Params''', and check "Script". 
* Add the following script (the audio file in this example is named "ringcd.wav", modify according to your file name):
{{Code3|
 int CP1<nowiki>=</nowiki>App.Params.Get("CP1", 0);
 if(CP1 <nowiki>==</nowiki> 9)
 {
 App.PlaySoundLoop(@".\sounds\ringcd.wav", false, 0);
 }
 if(CP1 <nowiki>==</nowiki> 8)
 {
 App.StopSound();
 }
}}
* Select '''Test''', then '''OK''' to save. (Note that if pressing "OK" without having done "Test" first, the script will not be saved!).

[[File:AlphaView DefineFilterSetRinger.PNG|thumb|left|500px|Adding a Filter Set to trigger audio file]]
<br style="clear:both;" />

The script above will check the parameter 1 in the "On Custom Parameter" command from the ICX-AlphaCom event. If the parameter = 9, the sound file will be played; if the parameter = 8, the sound will stop.

* To assign the "Filter set" to the VS-Operator station, select the station in the device list (1), select "Devices" (2), and click inside the "Filter set" field and pick the filter set (3).

[[File:AlphaView AssosiateFilterSetRinger.PNG|thumb|left|500px|Link the Filter Set "Ringwer" to the station 121]]
<br style="clear:both;" />

== ICX-AlphaCom configuration ==
The playing and stopping of the audio file will be triggered by this command from ICX-AlphaCom, here assuming that the station associated to VS-Operator is 121 (in node 1):

{{Code3|
 @01*D1 M7F01 L(1)121 U0 '''<u>W%chg(9,8)</u>''' W0 W0 W0 W0
}}
 
This command can be triggered by event "12 - Priority Mail in Idle". Then the audiofile will be played when a new Ringing group queue entry or Call Request is received, and also if there are more entries in the queue after a call is ended.
[[File:VS-Operator EventForAudio.png|thumb|left|500px|When station 121 receives Call Request, send ''OnCustomParameter'' command to VS-Operator, which will trigger audio file]]
<br style="clear:both;" />

{{Code2|
 @01*D1 M7F01 L(1)121 U0 W%chg(9,8) W0 W0 W0 W0
}}

=Configuration with VS-Operator up to version 1.2.x.y=

== VS-Operator Client configuration ==
* Copy 2 audio files to the ‘Sound’ sub-directory in the VS-Operator client installation directory. e.g. ''C:\Program Files (x86)\Vingtor Stentofon\Vingtor-Stentofon Operator\Vingtor-Stentofon Operator Client\sounds''. One of the files contains the ringing; the other file should contain a very short period of 'silence'.
* In VS-Operator, System Configuration, select '''Filter sets''' > '''Add''' > '''Station''', and enter a name for the filter set (e.g ''Ringer'')
* Select '''On Custom Params''', and check "Script". 
* Add the following script (the audio file in this example is named "ringcd.wav", modify according to your file name):
{{Code3|
 int CP1<nowiki>=</nowiki>App.Params.Get("CP1", 0);
 if(CP1 <nowiki>==</nowiki> 9)
 {
 App.PlaySound(@".\sounds\ringcd.wav", false);
 }
 if(CP1 <nowiki>==</nowiki> 8)
 {
 App.PlaySound(@".\sounds\silence.wav", false);
 }
}}
* Select '''Test''', then '''OK''' to save. (Note that if pressing "OK" without having done "Test" first, the script will not be saved!).

[[File:AlphaView DefineFilterSetRinger.PNG|thumb|left|500px|Adding a Filter Set to trigger audio file]]
<br style="clear:both;" />

The script above will check the parameter 1 in the "On Custom Parameter" command from the ICX-AlphaCom event. If the parameter = 9, the sound file will be played.

* To assign the "Filter set" to the VS-Operator station, select the station in the device list (1), select "Devices" (2), and click inside the "Filter set" field and pick the filter set (3).

[[File:AlphaView AssosiateFilterSetRinger.PNG|thumb|left|500px|Link the Filter Set "Ringer" to the station 121]]
<br style="clear:both;" />

== ICX-AlphaCom configuration ==
Two events need to be configured
The initial playing of the audio files will be triggered by this command from ICX-AlphaCom, here assuming that the station associated to VS-Operator is 121 (in node 1):

{{Code3|
 @01*D1 M7F01 L(1)121 U0 '''<u>W%chg(9,8)</u>''' W0 W0 W0 W0
}}
 
This command will be triggered by event "12 - Priority Mail in Idle". Then the audio will be triggered when a new Call Request is received, and also if there are more call Requests in the queue after a call is ended. It will also set a timer such that the audio file will be played repeatedly while there is a pending call request.
[[File:VS-Operator EventForAudio2.png|thumb|left|500px|When station 121 receives Call Request, send ''OnCustomParameter'' command to VS-Operator, which will trigger audio file]]
<br style="clear:both;" />
{{Code2|
 @01*D1 M7F01 L(1)121 U0 W%chg(9,8) W0 W0 W0 W0
 IF %chg(1,0)
 $ST L121 W50
 STOP
 ENDIF
 $ST L121
}}
The second command makes certain that the file is played repeatedly. 
[[File:VS-Operator EventForAudio3.png|thumb|left|500px|Replay ringing tone, repeatedly send ''OnCustomParameter'' command to VS-Operator, which will trigger audio file]]
<br style="clear:both;" />
{{Code2|
 @01*D1 M7F01 L(1)121 U0 W9 W0 W0 W0 W0
 $ST L121 W50
}}
The parameter W50 in both events sets a timer of 5 seconds. This timer should be adjusted in line with the length of the audio file.

[[Category: VS-Operator - Configuration examples]]