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Difference between revisions of "AlphaPro 12 - Error messages"

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If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:
 
If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:
  

Latest revision as of 09:53, 24 October 2023

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If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:

AlphaPro 12 error messages:

  • The remote server returned an error: (401) Unauthorized: Wrong username/password for logging in
  • The remote server returned an error: (404) Not Found: AlphaPro v.12 is used towards AlphaCom v. 11. See compatibility chart.
  • The remote server returned an error: (500) Internal Server Error: The AlphaCom has "Standby Stations" licenses installed (which is the case when the AlphaCom is used as a Secondary server in a redundant system with two AlphaCom servers)
  • Unable to connect to x.x.x.x (x.x.x.x being the IP address): TCP port 60001 ("AlphaPro") is disabled in Filters setting in Web interface (Applies to SendAll/SendChg operations only)
  • Unable to connect to the remote server: Incorrect IP address in AlphaPro (Exchange & System > System) - The IP address doesn't match the IP address of the AlphaCom
  • Unable to connect to the remote server: TCP port 80 (HTTP) is disabled in Filters setting in Web interface