Difference between revisions of "SoftClient"

Revision as of 13:15, 23 November 2023

The Softclient will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services.
These services include ability to make intercom calls, public address calls, communicate with mobile radios.

Highlights

Turn your computer into a Zenitel intercom
Can be operated with mouse or from the keyboard
Address book/directory
Works with touch screens

Some typical areas to use the SoftClient are:

Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
Reception services handling door calls
People on the move wanting access to the ICX-AlphaCom services via their laptop

It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit

License requirements

The Softclient is a licensed feature. One license is required per registered client.

Other requirements

Intercom Server software:

ICX-AlphaCom: Any version
AlphaCom XE: Minimum AMC ver. 11

Computer:

Processor	Minimum: Pentium 4® 2.4 GHz or equivalent
Memory	100 MB
Hard Disk Space	20 MB
Operating system	Microsoft Windows XP, 7, 8 or 10
Connection	IP Network connection (broadband, LAN, wireless)
Sound card	Full-duplex 16-bit soundcard, or USB headset/speakerphone (recommended to use)

Special configuration

In case the Softclient is to be used for one of the following audio features, some additional configuration is required:

Listen to Simplex Conference (e.g. Mobile Radio)
Listen to Audio Program
Receive Prerecorded Voice Messages (started by AMS or AMG command, or 761 code)

To be able to listen to any of these services, add the following event to the Event Handler:

$SNV Q61004 W1 W4 W6

Additional Documentation

For more documentation please see https://www.zenitel.com/product/softclient

@@ Line 54: / Line 54: @@
 * Listen to [[Audio Program]]
 * Receive Prerecorded Voice Messages (started by [[AMS - Alarm Message to Station|AMS]] or [[AMG]] command, or [[Remote setup of Alarm message feature|761 code]])
+To be able to listen to any of these services, add the following event to the Event Handler:
+{{code|$SNV Q61004 W1 W4 W6}}
 ==Additional Documentation==