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AlphaPro 12 - Error messages

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Revision as of 10:50, 18 December 2019 by Asle (talk | contribs)

If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are several possible reasons:

AlphaPro 12 error messages:

  • The remote server returned an error: (401) Unauthorized: Wrong username/password for logging in
  • The remote server returned an error: (404) Not Found: AlphaPro v.12 is used towards AlphaCom v. 11.
  • The remote server returned an error: (500) Internal Server Error: The AlphaCom has "Standby Stations" licenses installed (which is the case when the the AlphaCom is used as a standby server in a redundant system with two AlphaCom servers)
  • Unable to connect to x.x.x.x (x.x.x.x is the IP address): TCP port 60001 ("AlphaPro") is disabled in Filters setting in Web interface (Applies to SendAll/SendChg operations only)
  • Unable to connect to the remote server: Incorrect IP address in AlphaPro (Exchange & System > System) - The IP address doesn't match the IP address of the AlphaCom
  • Unable to connect to the remote server: TCP port 80 (HTTP) is disabled in Filters setting in Web interface
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