Automatic Search

This article contains some examples on how the Automatic Search feature of the AlphaCom can be used.

The Automatic Search is a conditional call forwarding function, the call will automatically be forwarded if the called station is in a certain condition.

The available conditions are:

• Busy
• Absent
• Private
• Pager
• Call Request

The Automatic Search is configured from AlphaPro. For a detailed description of each condition, see Users & Stations > Automatic Search.

Forward calls when Busy

If the called station is busy, the call can automatically be routed to another station.

Example:

• Station 127 is configured to call station 104.
• If 104 is busy, the call is forwarded to station 231.

Forward calls when Busy

Forward calls when Private Ringing call is not answered

If the call is in private ringing mode and the call is not answered within a preset time, the call will be forwarded to another station.

Example:

• Station 127 is configured to call station 104.
• 104 is ringing. If 104 doesn't answer the call, the call is forwarded to 231.
• If 231 doesn't answer the call, the call is forwarded to 169.

Forward calls when Private Ringing call is not answered

The preset time before forwarding is by default 11 sec, but can be modified, see Auto Search Time.

Forward calls when Busy, Absent or Private ringing

• Station 127 is configured to call station 104.
• If 104 is busy or in absent state, the call is forwarded to station 231. If the call to 104 is ringing (private mode), it will be forwarded to 231 after the preset timeout if no answer.
• If the next station 231 is busy, absent or the rining times out, the call will be forwarded to station 169
• If the next station 169 is busy, absent or the rining times out, the call will be forwarded to station 345

Forward calls when Busy, Absent or Private ringing

Forward unattended Call Request

If a Call Request is not answered within a preset time, the call request can be forwarded to another station.

Example:

• Station 127 is configured to send Call Request to station 104 (DAK = I 627 I 104).
• 104 receives the Call Request. If 104 doesn't reply to the call request, the call request is forwarded to 231.
• If 231 doesn't answer the call request, the call request is forwarded to 169.

Forward unattended Call Request

The preset time before Call Request forwarding is by default 20 sec, but can be modified, see Call Request search string Timeout.

Forward unattended Ringing Group calls

If a Call Request is not answered within a preset time, the call request can be forwarded to another station.

Example:

• Station 127 is configured to send Call Request to station 104 (DAK = I 627 I 104).
• 104 receives the Call Request. If 104 doesn't reply to the call request, the call request is forwarded to 231.
• If 231 doesn't answer the call request, the call request is forwarded to 169.

Forward unattended Call Request

The preset time before Call Request forwarding is by default 20 sec, but can be modified, see Call Request search string Timeout.