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Difference between revisions of "Blind Transfer During Connection"

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[[Image:BlindTransfer2.PNG|thumb|200px|Blind Transfer feature]]
 
[[Image:BlindTransfer2.PNG|thumb|200px|Blind Transfer feature]]
 
== Description ==
 
== Description ==
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The regular Call Transfer is capable of doing transfer only after a successful inquiry to another station during connection. <br />
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Blind Transfer is a variant of the standard [[Call Transfer]].
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This means if no answer during inquiry it is not possible to transfer the call to a private ringing station or a ringing group. <br />
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*Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
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*Dial the directory number of the third station or an idle feature code.
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*Station on hold will connect to the feature dialed and disconnect yourself.
  
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Blind transfer is based on the [[Inquiry Call feature]]. <br />
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Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.
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Configuring Inquiry with parameter 1 = 1 will activate transfer directly to the feature directory number dialed during Inquiry. <br />
 
  
 
[[File:BlindTransfer.PNG|thumb|left|600px|Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer]]
 
[[File:BlindTransfer.PNG|thumb|left|600px|Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer]]
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In combination with automatic search a switchboard operation can be made.  <br />
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See also [[Call Transfer]]
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The search string number counter and station is reset when preforming a blind transfer. <br />
 
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Example:
 
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*A is a switchboard defined as ringing group 1.
 
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*B and C are users with automatic search on private ringing /busy programmed as ringing group 1.
 
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*D is someone calling to the switchboard, could be SIP or AlphaCom station.
 
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#D calls A
 
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#A does a blind transfer to B, B is private ringing
 
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#After private ringing timeout D is activating ringing group 1 call back to A, from B's first search string
 
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#A does a blind transfer to C, C is busy
 
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#D is activating ringing group 1 call back to A, from C's first search string
 
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etc. etc.
 
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===Known limitations===
 
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*A (AlphaCom) calls B (SIP) and A try to transfer B to a ringing group. This is currently not supported.  ( A (SIP) calls B (AlphaCom) and B transfer to Ringing group is working)
 
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[[Category: ICX-AlphaCom features]]
 
[[Category: ICX-AlphaCom features]]
 
[[Category: AlphaCom features]]
 
[[Category: AlphaCom features]]

Latest revision as of 10:37, 24 May 2022

AI.png
Blind Transfer feature

Description

Blind Transfer is a variant of the standard Call Transfer.

  • Press 2 during conversation to put the station on hold, the station on hold will receive a busy signal
  • Dial the directory number of the third station or an idle feature code.
  • Station on hold will connect to the feature dialed and disconnect yourself.

Blind Transfer (feature 55/1) is not included in Factory Default. To enable digit "2" for Blind Transfer, modify the parameter 1 as indicated in the screen shot below.

Change "ID" to "1" to turn digit "2" during a call into a Blind Transfer


This extends the transfer feature to also give the possibility to do transfer to:

  • Stations in private
  • Ringing groups
  • SIP phones
  • Group call
  • ++


See also Call Transfer

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