Difference between revisions of "Blind Transfer During Connection"
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=== Software Operation === | === Software Operation === | ||
| − | When activating | + | When activating blind transfer a legal directory number is collected. <br\> |
The directory number collected is sent to the other call participant. <br\> | The directory number collected is sent to the other call participant. <br\> | ||
The station receiving the number is canceling current call and activating the new directory number. <br\> | The station receiving the number is canceling current call and activating the new directory number. <br\> | ||
In AlphaNet call situations the proxy station is activating/collecting the directory number. | In AlphaNet call situations the proxy station is activating/collecting the directory number. | ||
Revision as of 15:53, 2 February 2009
Description
The original AlphaCom is only capable of doing transfer after an successful inquiry to another station during connection. <br\> This means if no answer during inquiry it is not possible to transfer the call to a private ringing station or a ringing group. <br\>
Blind transfer is based on the Inquiry during connection feature (55). <br\> Configuring Inquiry with parameter 1 = 1 will activate transfer directly to the feature directory number dialed during Inquiry. <br\> This extends the transfer feature to also give the possibility to do transfer to:
- Stations in private
- Ringing groups
- SIP phones
- Group call
- ++
In combination with automatic search a switchboard operation can be made. <br\>
The search string number counter and station is reset when preforming a blind transfer. <br\>
Example:
- A is a switchboard defined as ringing group 1.
- B and C are users with automatic search on private ringing /busy programmed as ringing group 1.
- D is someone calling to the switchboard, could be SIP or AlphaCom station.
- D calls A
- A does a blind transfer to B, B is private ringing
- After private ringing timeout D is activating ringing group 1 call back to A, from B's first search string
- A does a blind transfer to C, C is busy
- D is activating ringing group 1 call back to A, from C's first search string
etc. etc.
Known limitations
- A (AlphaCom) calls B (SIP) and A try to transfer B to a ringing group. This is currently not supported. ( A (SIP) calls B (AlphaCom) and B transfer to Ringing group is working)
Software Operation
When activating blind transfer a legal directory number is collected. <br\> The directory number collected is sent to the other call participant. <br\> The station receiving the number is canceling current call and activating the new directory number. <br\> In AlphaNet call situations the proxy station is activating/collecting the directory number.