Difference between revisions of "Forward unattended Call Request (Event Handler)"
From Zenitel Wiki
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{{AI}} | {{AI}} | ||
| − | This article | + | This article describes how an unattended [[Call Request]] can be forwarded to another station. |
| − | Software requirement: AMC 08.10 | + | |
| + | A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]]. | ||
| + | |||
| + | Software requirement: | ||
| + | * ICX-AlphaCom: Any | ||
| + | * AlphaCom: AMC 08.10 | ||
| + | |||
== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered == | == Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered == | ||
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'''Event 1''' - Start the mail timer when call request is received. | '''Event 1''' - Start the mail timer when call request is received. | ||
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Revision as of 14:40, 23 May 2022
This article describes how an unattended Call Request can be forwarded to another station.
A more modern (and recommended) approach is to use the Automatic Search feature.
Software requirement:
- ICX-AlphaCom: Any
- AlphaCom: AMC 08.10
Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered
In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:
Event 1 - Start the mail timer when call request is received.
| Event Owner: | The Local Guard |
| Event type: | 10 - Received mail |
| When change to: | ON |
| When related to: | All |
| Action: | $SMT L%1.dir W%2.tag Q10 |
Event 2 - When timeout, copy the mail to 1234 and delete own mail.
| Event Owner: | The Local Guard |
| Event type: | 20 - Mail timeout |
| When change to: | ON |
| When related to: | All |
| Action: | $CPYM L%1.dir W%2.tag L1234 |
| $DELM L%1.dir W%2.tag |
Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered
In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:
Event 1 - Start the mail timer when call request is received.
| Event Owner: | The Local Guard |
| Event type: | 10 - Received mail |
| When change to: | ON |
| When related to: | All |
| Action: | $SMT L%1.dir W%2.tag Q10 |
Event 2 - When timeout, copy the mail to 1234 in node 4 and delete own mail.
| Event Owner: | The Local Guard |
| Event type: | 20 - Mail timeout |
| When change to: | ON |
| When related to: | All |
| Action: | $CPYM L%1.dir W%2.tag L(4)1234 |
| $DELM L%1.dir W%2.tag |