Difference between revisions of "Forward unattended Call Request (Event Handler)"

Revision as of 14:45, 23 May 2022

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

Start the mail timer when call request is received

Action: $SMT L%1.dir W%2.tag Q10

When timeout, copy the mail to 1234 and delete own mail

Action: $CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag

If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail

Action: $CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag

@@ Line 30: / Line 30: @@
 $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234<br>
 $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
-== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered ==
-<br /><br />
-In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
-------------
-'''Event 1''' - Start the mail timer when call request is received.
-{|
-|-
-|width="100pt"|'''Event Owner''':
-|width="400pt"|The Local Guard
-|-
-|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
-|-
-|'''When change to''': || ON
-|-
-|'''When related to''': || All
-|-
-|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
-|-
-|}
-------------
-'''Event 2''' - When timeout, copy the mail to 1234 in node 4 and delete own mail.
-{|
-|-
-|width="100pt"|'''Event Owner''':
-|width="400pt"|The Local Guard
-|-
-|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
-|-
-|'''When change to''': || ON
-|-
-|'''When related to''': || All
-|-
-|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
-|-
-| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
-|-
-|}
-------------