View source for Claim a Device (RMM)

Customers and Spaces can claim devices.
-----
==Overview==
Devices can have one of three statuses:

;Unregistered: The device has never been connected online and has not registered with the central server.
;Registered: The device has registered with the central server, but has not yet been claimed.
;Claimed: The device has been claimed by a customer.


Claiming a device assigns the device to a space in your organization. Each device may only be claimed by one organization and located in a single space. Once claimed, the owner can remotely monitor the device, send commands, configuration changes and much more.

{{Note|While moving devices between spaces is allowed, a device cannot be moved to another customer without deleting the full device history and re-claiming the device.}}


==Steps to claim a device==
To claim a device:

#Navigate to the Organization Overview screen.
#In the '''Spaces''' section, select the space that will claim the device.
#In the dashboard, click the '''+ Claim Device''' button.
#Select the model. This will usually be Zenitel Connect Pro, as Zenitel Connect Pro will register all its connected devices as its children. As an example, if you have a Zenitel Connect Pro system with 100 connected intercom devices, you will still only claim the Zenitel Connect Pro.
#Provide the Device Cloud ID found in the Connect Web of the Zenitel Connect Pro to be claimed. This information is mandatory, as it identifies the specific system.
#Provide a name to easily identify the device. It can be descriptive, like "Zenitel Connect Pro for Atlantis Airport".
#Click '''Claim device'''.
#Your claimed device will display in the dashboard, and you can click it to access more information about the device and its performance. See the [[Devices (RMM)|Devices]] documentation for further details.



[[Category: Remote Monitoring and Management - RMM]]