View source for FAQ (IC-Edge)

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==What is the IC-EDGE Controller?==
One of the intercom stations must be set as the "[[Edge Controller]]". The Edge Controller is acting as a server for the other intercom stations in the system. Most Zenitel IP devices can act as an Edge Controller, see [[Edge Controller|full list here]].

The Edge Controller must have a '''static IP address''' (not dynamically assigned via DHCP).

==Will I need software licensing once my software grace period expires?==
This will depend on what type of devices are connected, and what type of features are being used.

The following '''does not''' require a license, and will continue to operate after the 60-days grace period expires:

*[[:category:Stations|Intercom devices]] (Stations, VoIP kits etc) - the first 32 devices do not require any license
*[[Zenitel Client|Zenitel Clients]]
*Integration to SIP Provider using the [[IP Telephony Service (Edge)|IP Telephony service]]
*Edge trunking - interconnection of multiple Edge systems

The following '''does''' require a license, and will seize to operate when the grace period expires if there is no license present:

*Additional [[:category:Stations|intercom devices]] beyond the quantity of 32. Maximum 64 devices in total.
*[[Configure 3rd party SIP devices (Edge)|3rd Party SIP devices]].
*[[:Category:IC-EDGE Integrations|Telephone gateways]].

==I am having issues getting my ITSV-x video phone programmed and registered==
The ITSV is not automatically recognized by the '''Edge Controller'''. The ITSV must be manually added to the '''Edge Controller'''   
* [[ITSV-4 (Edge)]]
* [[ITSV-5 (Edge)]]

Note that the ITSV-x cannot be used as an IC-EDGE controller.

==I can’t get my call button on my TCIS/TCIV to call the ITSV-x?==
By default call buttons aren't programmed on IP substations as the programming of DAK keys and Ringlist is done via '''Edge Controller'''

[[Direct Access Key & Ringlist Settings (Edge)]]

==Does door opening on IP substations work by default?  What digit do I use to activate door opening?==
By default digit 6 will activate relay for door opening from ITSV-1 or from any IP master station during conversation.  Relay will activate for 3 seconds

[[Door Opening feature (Edge)]]<br />
==How do I find out my IP address on my TKIS-2?==
By default when you receive a TKIS-2 the  IP address will be DHCP. This can make it difficult to know the IP address assigned to the unit. <br>
An easy way to find out the IP address is to connect a speaker to the speaker output (8 ohm or higher), and a  momentary closure between ground and any of the 6 inputs/outputs on the unit.

[[TKIS Connections]]

==How do I default my TCIS/TCIV/TMIS station to factory default?  Static & DHCP==
Instructions on how to factory default your Turbine IP station is found in the link below. 

[[TCIS Restore Factory Defaults]]

==What is the default username & password to access the web interface of my IP station?==
All VS IP stations use the same default username and password to access the web server.  You may use any web browser such as Firefox, Chrome or Microsoft Edge to access the web server.

===Factory default values===

*Station IP address: '''169.254.1.100 (Default static IP address) or determined by DHCP server. If no DHCP server is available, it gets a random 169.254.x.x address.'''
*Username: '''admin'''
*Password: '''alphaadmin'''
*Mode of operation: '''Edge'''

==How do I set my station to be the Edge Controller?==
Most Zenitel IP devices can act as an Edge Controller, see [[Edge Controller|full list here]]. There can only be one [[Edge Controller]] per system and it must be assigned a static IP address.

See [[Getting Started (IC-Edge)]] to get a step by step guide to aid you on the complete setup of your IC-EDGE system which provides you information on set a station to be the Edge Controller.

==Where do I install and activate my IC-EDGE software license key?==
The software license key for your IC Edge system is installed on your Turbine IP station that is set up as the Edge Controller.

[[Licensing in IC-EDGE]]

==Does ITSV-x require software license to work?==
The ITSV video phone doesn't require a software license to work with an IC-Edge System.

==How do I activate “Advanced Configuration Mode”?==
[[Advanced Configuration Mode (Edge)]]

==How do I set static or DHCP IP address on IP substations?==
First you will need to log into the IP substation.

[[Logging into an IP Station]]

Once you are logged into the station then you can modify the IP address to a new static or set station to obtain DHCP addressing.  Note: Edge Controller must have '''static IP addressing.'''

[[Main Settings (IP Stations)]]

==How do I set static or DHCP IP address on IP master stations?==
There are 2 ways you can set a static or DHCP IP address on IP master stations.

'''Using your pc's web browser'''

First you will need to log into the IP substation.

[[Logging into an IP Station]]

Once you are logged into the station then you can modify the IP address to a new static or set station to obtain DHCP addressing.  Note: Edge Controller must have '''static IP addressing.'''

[[Main Settings (IP Stations)]]

From the keyboard of your IP master station you press the button below the display related to setup, then enter '''1851''' and press '''ok'''. Then continue on with your programming as described in the following link.

[[Display Setup Menu (IP Stations)]]

==How many IP stations can an IC-EDGE system have?==
IC Edge system can have up to 64 Zenitel IP stations where the first 32 don't require any software license to operate.  Software license is required for each IP station from station count of 33 up to 64.  

[[Licensing in IC-EDGE]]

==How many 3rd party SIP phones can an IC-EDGE System have?==
IC Edge system supports a maximum of 10 3rd part SIP phone. 

==Can an existing Pulse System be upgraded to an IC-EDGE System?==
Yes, it is possible to upgrade your existing Pulse System to an IC Edge System.

[[Upgrade from Pulse to IC-EDGE]]

==Is a software license required to integrate to LenelS2 OnGuard?==
IC-Edge system doesn't require a software license to [[LenelS2 OnGuard - IC-EDGE Integration|integrate to LenelS2 OnGuard]].  However, Lenel requires a software license in order to integrate to IC-Edge system.

==Is a software license required to integrate to Access It! by acre security?==
IC-Edge system doesn't require a software license to [[Access It! by acre security – IC-Edge integration|integrate to Access It!]]  However, Access It! requires a software license in order to integrate to IC-Edge system.

==Is a software license required to integrate to Genetec Security Center?==
IC Edge system doesn't require a software license to integrate to Genetec Security Center.  However, Genetec requires a software license to integrate to IC Edge system. Please contact Genetec for software license details.

[[Genetec Security Center - IC-EDGE/ICX-AlphaCom plugin]]

==Is it possible to have remote relays to do door opening function?==
For security reasons it is beneficial to have a remote relay contact related to a door station instead of using the relay on the door station itself.
<br />

==Operating the relay of a Remote Device==
Controlling Remote Relay unit in safe area.

For security reasons it might not be desired to use the relay of the door intercom itself, but instead control the relay of a remote relay unit located in a safe area.

From the link it is explained under heading of operating a relay of a remote device

[[Relay Settings (Edge)]]

==Is it possible to have external contact closures to make intercom calls in IC-EDGE system?==
Yes, this is possible by programming one or more of the 6 available I/O inputs on Turbine IP stations.

[[Direct Access Key & Ringlist Settings (Edge)]]

==Can IP stations register to cloud based SIP call centers?==
Yes, from software version 5.1.3.X it is possible for IP stations to call public telephone numbers via SIP Trunk Provider.  SIP Trunk Provider must support G711u, G711a or G722 audio codecs as well as registration & support symmetric NAT handling.

[[IP Telephony Service (Edge)]]

==Do stations set to IC-EDGE mode support IPv6?==
No, Zenitel IP stations in Edge mode only support IPv4 option.

==Do Zenitel IP stations have software support for active noise cancellation/reduction, AGC and AVC?==
All Zenitel IP stations have software option for Active Noise Cancellation, AGC (Automatic Gain Control) and AVC (Automatic Volume Control).

[[Noise Reduction feature (Edge)]]

AGC and AVC setting are programmed under Audio Settings section from Edge Controller

[[Getting Started (IC-Edge)]]

==How do you upgrade software of existing IP station in IC-EDGE mode to latest version?==
Upgrade Turbine stations:
* [[Turbine Software Upgrade|Upgrade via the station web interface]]
* [[IMT - Discover & Upgrade|Upgrade using the IMT tool]]
Upgrade INCA stations:
* [[INCA Station Software upgrade|Upgrade via the station web interface]]
* [[IMT - Discover & Upgrade|Upgrade using the IMT tool]]

==Is it possible to use stations with older 4.x.x.x Turbine or INCA 2.x.x.x software in an IC-EDGE System?==
Yes, this is possible but you must upgrade the stations to the latest IC Edge software version via VS-IMT tool or via TFTP server software.

[[IMT - Intercom Management Tool]]

[[Software Upgrade (Edge)]]

==What is the maximum size of a single IC-EDGE system?==
Each IC Edge System can have a maximum of 94 stations where 64 of those stations can be Zenitel IP stations, 10 Zenitel Clients, 10 Zenitel Mobile App & 10 3rd Party SIP phones.

==Is it possible to connect multiple IC-EDGE systems together via IP to create a bigger IC-EDGE System?==
Yes, it is possible to connect up to 51 IC Edge systems together via software programming.

[[Linked Edge Controllers]]

==Is it possible to program an IP station to register to the IC-EDGE controller when the station is on another LAN than the IC-EDGE Controller?==
Yes, this is possible but it must be manually added as the Edge Controller and station on the other LAN won't locate each other automatically.

[[Manually Added Devices (Edge)]]
<br />
==Can an IP stations have voice message loaded into it?==
Yes, Turbine IP stations in Edge mode can have voice messages loaded into the station. An example of why you would do this would be for instance when an IP substation at a door has door release you can play a message that says "The door is open please come in".  Note: Voice message can be anything you want them to be.

[[Audio Messaging (Edge)]]

==Does an IC-EDGE system have a built-in scheduler to do time based events?==
IC Edge system does not support time scheduling to support time based events such as transfer of calls, groups, etc.

==Where do I configure device name and numbers?==
This is done under Set Directory section of the Getting Started guide.

[https://wiki.zenitel.com/wiki/Getting_Started_(IC-Edge)#Set_Directory Set Directory]

==Do TCIV stations support ONVIF S profile?==
Yes, all TCIV stations running IC Edge software support dual stream option where the primary stream can be set to ONVIF S profile.

[[:Category:IC-EDGE Integrations]]

==Can IP stations ring multiple masters at the same time?==
IC Edge supports calling multiple master stations at once as this is done via Ringlist settings from Edge Controller.

[[Direct Access Key & Ringlist Settings (Edge)]]

==Can IP stations call first master, if not answered, second master, etc?==
IC Edge supports calling one master station, then if not answered then next one, etc. as this is done via Ringlist settings from Edge Controller.

[[Direct Access Key & Ringlist Settings (Edge)]]

==How do I add additional IP station to an existing/functioning IC-EDGE System?==
[[Adding station to existing system (Edge)]]

==Can an IC-EDGE have different versions of IC-EDGE software and still work fine?==
Yes, this is possible. However, depending on which software feature the end user desires, it might require that each IC Edge System is running the same software version.

[[Software Upgrade (Edge)]]

==Having issues making my AudioCodes MP11X Telephone Gateway work properly==
[[AudioCodes MP114/118 (Edge)]]

==How do I change the text on my stations in my IC-EDGE System.==
From the Edge Controller you can change the text related to each station that is registered.

==How do I modify or change the device profile my station is using in IC-EDGE System==
Modifying a station's device profile is done from the Edge Controller.

[[Device Profiles]]

==My IP station is no longer registering to the IC-EDGE Controller. What could be the issue?==
There are a few possibilities to consider.

1. Station powered up?

2. Has IP addressing been changed?

3. Station could be defective. Can you log into it web interface?

4. Has the station been removed from Edge Controller?

==What is the default password for the IP master stations from the stations keyboard?==
The default password for IP master stations is '''1851'''.

==Who can I email for technical support on my IC-EDGE System?==
Contact information: [[Contact_information|See here]]

==Who can I call for technical support on my IC-EDGE System?==
Contact information: [[Contact_information|See here]]

==Are there any videos I can access on the IC-EDGE System?==
Yes, visit  [https://www.youtube.com/playlist?list=PLDjbyqqpuDDLYp761Nr13yXFPk1Og1TDo HowTo Videos on YouTube]

==When can I tell if my stations are programmed/registered to the IC-EDGE Controller?==
You can check this by logging on the Edge Controller and under '''Edge Controller Tab > System Overview''' will show the stations that are registered.



[[Category: IC-EDGE Configuration]]