View source for Frequently Asked Questions (Zenitel Connect Pro)

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==Introduction==
This page lists frequently asked questions about Zenitel Connect Pro and provides an answer to them. The questions are categorized under the different paragraph headings.

==Device compatibility with Zenitel Connect==
*Which Zenitel devices have native support in Zenitel Connect?
**[[Supported Devices (Zenitel Connect Pro)|Supported devices in Zenitel Connect]]
*Are Zenitel OEM devices supported? 
**[[Supported Devices (Zenitel Connect Pro)|Supported devices in Zenitel Connect]]

==Networking==
*Does Zenitel Connect support IPv4?
**Zenitel Connect supports IPv4, see [[Network Interface Configuration (Zenitel Connect Pro)|'Zenitel Connected, supported networks']] for more information
*Does Zenitel Connect support IPv6?
**Zenitel Connect does currently not support IPv6
*How can I configure Zenitel Connect with to it to be connected devices if the network does not have a DHCP server
**Normally, all configuration of the devices is done using the Zenitel connect GUI. See also [[Adding Devices with Static IP Address (Zenitel Connect Pro)]]

==Cybersecurity and access rights==
===Credential management, authentication and authorization===
*Does Zenitel Connect support different user groups with different access rights?
**Zenitel Connect supports different user groups which have different access rights; [[User Management (Zenitel Connect Pro)|User management]]
*Is it possible to define a password template, in order to enforce a minimum password strength?
**Setting a password template is not supported in Zenitel Connect
*Does Zenitel Connect support audio encryption?
**Zenitel Connect does currently not support audio encryption
*Does Zenitel Connect support encryption on the data protocols?
**Zenitel Connect supports HTTPS, SIPS and WSS
*There is only 1 admin user in my system, and I have forgotten the password, is it possible to recover it?
**The best advice is to always have a backup of the configuration database and store it in a safe location; [[Backup and Recovery (Zenitel Connect Pro)|Backup and Restore]]
**Then ... (this needs a new article, ETA week starting 28/8/23)
*Do devices need to authenticate to connect to Zenitel Connect 
**All Zenitel devices and all integrations need to authenticate to be able to connect to Zenitel Connect; 3rd party telephones?
*Does Zenitel Connect support a whitelist of allowed IP-addresses?
**The [[Firewall (Zenitel Connect Pro)|firewall]] allows whitelisting of specific subnets and/or IP-addresses
*Does Zenitel Connect support a blacklist of blocked IP-addresses?
**The [[Firewall (Zenitel Connect Pro)|firewall]] blocks all incoming connection unless specifically enabled
*Can Zenitel Connect temporarily add IP-addresses to the blacklist automatically?
**This is not a supported feature

===Roles and permissions===
*Is it possible to allow or block devices accessing specific services?
**Devices must have [[Permissions and Call Services (Zenitel Connect Pro)|permission]] to access a feature or function

==Software maintenance==
*How can I identify the correct software package for either an ICX-510 or a Virtual Machine
**There is only a single .swu package, which an be uploaded as part of the [[Software Update (Zenitel Connect Pro)|software upgrade]] procedure
*Are security updates part of the software maintenance contract?
**The software upgrade package includes both functional and security upgrades, [[Software Update (Zenitel Connect Pro)|Software update]]
*What are the benefits of a software maintenance contract?
**After the initial software warranty period it is only possible to update and upgrade Zenitel Connect software with a maintenance contract in place; the system may not be protected against cyber security threats without regular software updates
*Can I upgrade my software without a software maintenance contract in place?
**After the initial software warranty period it is only possible to upgrade Zenitel Connect software with a maintenance contract in place
*How long will Zenitel support my devices?
**The software on the devices will be supported for at least 5 years after initial purchase
**The same hardware version may not be available after a while, but a new hardware device closely matching the old device will be available

==Integration==
===Security integration - Access control===
*Is there a list of Access Control Systems to which a tested integration exists?
**LenelS2 Onguard
**Zenitel Connect has an open api which allows easy integration with access control systems
===Security integration - VMS integration===
*Is there a list of Video Management Systems to which a tested integration exists?
**Milestone XProtect
**Zenitel Connect has an open api which allows easy integration with video management systems
**Zenitel devices can directly be integrated with ONVIF conformant video management systems

===IT integration===
*Does Zenitel Connect support SNMP v1, v2 and v3?
**Zenitel Connect does not support SNMP yet

==Management services and tools==
===Configuration services===
*I want to add a station to my system, how should I do that?
**There are several ways in which a station can be added to Zenitel Connect; the best method depends on the situation, for instance whether the device is already physically installed: [[Device_Configuration (Zenitel Connect Pro)|Device configuration]]

==Call functions==
===Calling===
*Does Zenitel Connect support video calls, and if so, how many simultaneously?
**Zenitel Connect supports 50 simultaneous video calls (to be verified!!!)

===Call queueing===
*During critical situations I can expect many simultaneous calls; Will these calls be queued such that no calls are lost?
**Zenitel Connect supports call queues; multiple operators can be assigned to each call queue and operators can be assigned to multiple call queues; [[Call Queues (Zenitel Connect Pro)|Call queues]] 
*Does Zenitel Connect support different priority levels in the call queue?
**Each call queue has a priority level; operators who handle multiple call queues will see the call from the queue with the highest priority at the top of the list; [[Call Queues (Zenitel Connect Pro)|Call queues]]

==x64 hardware and Virtual Machines==
*When do you recommend to use x64 based hardware instead of the ICX-510?
**Customers with their own data centre and customers who need many devices could be better off with a Virtual Machine implementation running on an x64 processor; for other customers an ICX-510 will be a better choice
*Does Zenitel Connect run in a Virtual Machine?
**Zenitel Connect is available as image to run on a Virtual Machine
*Which virtualization software can be used?
**Virtual Machine images are available for both VMWare and VirtualBox
*Do I need a license to run Zenitel Connect software on an x64 machine, or inside a VM?
**There is a specific base license to run Zenitel Connect on a VM:
***Item number: 1002700000
***Description: Zenitel Connect Core for x64
***Short code: ZCC_x64

==Sales articles==
*What are the sales articles related to Zenitel Connect?
**There are several [[Sales Items (Zenitel Connect Pro)|sales articles]] related to Zenitel Connect

[[Category: Zenitel Connect Pro]]