View source for Widget Details (RMM)

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Learn more about dashboard widgets.
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Some of the widgets provide access to a lot of useful information and functionality that allows for easy decision making, management, and navigation. This section focuses on these widgets.

==Devices==
The following image shows the functions and menus accessible through the Devices widget in the dashboard.

[[Image: Device Widget.png|700px]]

Within this widget:
*The top menu allows you to:
**Filter devices by name, model, or status.
**Choose how to view the devices in the widget: map, list, or grid view.
**Claim a device for the selected space by clicking the Claim Device button.
*The status of each device is displayed as Online, Offline, Error or Unavailable.
*Incidents on the device are highlighted using a color-coded warning icon. Hover over the icon to reveal the severity level: low (gray), moderate (yellow), high (orange), or critical (red).
*The relationship with other devices is displayed as a small graph-icon; child devices will display its parent when this is hovered, parent devices will display its number of children.


Hovering over a device in the widget reveals an ellipsis (...), which gives you access to the following menu items:
*Report Incident: Report an incident on the device.
*Open Ticket: Open a ticket to notify Zenitel of an issue on the device.
*Turn Off Incident Tracking: Turn off incident tracking for the device for 1 hour, 1 day, 7 days, or 30 days.
*Move Device: Move the device to a different space under the same customer.
*Delete: Delete the device from the selected space. This changes the device’s status from '''Claimed''' to '''Registered''', so it can be claimed by another space or customer.

Clicking a device in the widget takes you to the device’s details screen, where you can access additional information about the device.


==Incidents==
The image below shows an example of the information contained in the Incidents widget

[[Image: Incident Widget.png|400px]]

This widget displays all incidents for a selected space and/or its sub-spaces. Each incident has a descriptive name and is marked with a severity level, the date and time at which the incident was reported, the company name, the path to the space that has claimed the device, and the name of the affected device.

Incidents can be sorted alphabetically by name, by date, or by severity.

Click the right arrow that appears when you hover over an incident to open the '''Incident Information''' screen, which shows detailed information about the incident. Here, you can choose to escalate or resolve the incident. An incident that is resolved cannot be reopened. Read more about [[Incidents (RMM)|Incidents]].


==Devices by model==
This widget reports on devices by model. In the following image, for example, there are 6 IP Speakers, 6 Intercom devices and one Zenitel Connect Pro. They are all claimed, but offline.  Read more about [[Devices (RMM)|Devices]].

[[Image: Devices by Model.png|700px]]


==Space-related options==
The ellipsis next to the Edit dashboard button provides access to the following additional options:
*The [[Set Maintenance (RMM)|Set Maintenance]] lets you pause all notifications while carrying out work to resolve an issue.
*The [[Space Settings (RMM)|Settings]] option allows you to make changes in three areas that apply system-wide:
**Space
**Incident Routing
**Access

[[Category: Remote Monitoring and Management - RMM]]