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Difference between revisions of "Forward unattended Call Request (Event Handler)"

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(Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered)
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This article descibes how an unattended [[Call Request]] can be forwarded to another station.
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{{AI}}
Software requirement: AMC 08.10
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This article describes how an unattended [[Call Request]] can be forwarded to another station.
  
== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
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A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]].
<br\><br\>
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 +
Software requirement:
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* ICX-AlphaCom: Any
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* AlphaCom: AMC 08.10
 +
 
 +
 
 +
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
 
------------
 
------------
'''Event 1''' - Start the mail timer when call request is received.
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[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
{|
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<br style="clear:both;" />
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
 
|-
 
|}
 
  
------------
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{{Code2|
'''Event 2''' - When timeout, copy the mail to 1234 and delete own mail.
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$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
{|  
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}}
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout'''
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': <br\> || $[[CPYM]] L[[%1.dir]] W[[%2.tag]] L1234 <br\> $[[DELM]]] L[[%1.dir]] W[[%2.tag]]
 
|-
 
|}
 
  
------------
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[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
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<br style="clear:both;" />
  
== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered ==
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{{Code2|
<br\><br\>
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$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
------------
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
'''Event 1''' - Start the mail timer when call request is received.
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}}
{|  
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [Received Mail (Event Type)|10 - Received mail]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[SMT]] L%1.dir W%2.tag Q10
 
|-
 
|}
 
  
------------
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If the target is is another node:
'''Event 2''' - When timeout, copy the mail to 1234 in node 4 and delete own mail.
 
{|
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[CPYM]]] L%1.dir W%2.tag L(4)1234
 
|-
 
| &nbsp; || $[[DELM]] L%1.dir W%2.tag
 
|-
 
|}
 
  
------------
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[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
 +
<br style="clear:both;" />
  
 +
{{Code2|
 +
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
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}}
  
[[Category:Applications]]
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[[Category:AlphaCom Applications]]
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[[Category:ICX-AlphaCom Applications]]
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[[Category:Control Room Applications]]
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[[Category:Applications using Event Handler]]

Revision as of 10:32, 8 July 2022

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action commands:

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag