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Forward unattended Call Request (Event Handler): Difference between revisions

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== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
<br /><br />
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
------------
------------
[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
<br style="clear:both;" />
<br style="clear:both;" />
Action: $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
 
{{Code2|
$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
}}


[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
<br style="clear:both;" />
<br style="clear:both;" />
Action:
 
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234<br>
{{Code2|
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
}}


If the target is is another node:
If the target is is another node:
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[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
<br style="clear:both;" />
<br style="clear:both;" />
Action:
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234<br>
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag


{{Code2|
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
}}
== Related articles ==
* [[Calling multiple external telephone numbers in sequence]]


[[Category:AlphaCom Applications]]
[[Category:AlphaCom Applications]]
[[Category:ICX-AlphaCom Applications]]
[[Category:ICX-AlphaCom Applications]]
[[Category:Control Room Applications]]
[[Category:Control Room Applications]]
[[Category:Applications using Event Handler]]

Latest revision as of 15:11, 30 October 2024

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action commands:

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag



Related articles

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