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Forward unattended Call Request (Event Handler): Difference between revisions

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This article descibes how an unattended [[Call Request]] can be forwarded to another station.
This article describes how an unattended [[Call Request]] can be forwarded to another station.
Software requirement: AMC 08.10
 
A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]].
 
Software requirement:
* ICX-AlphaCom: Any
* AlphaCom: AMC 08.10
 


== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
<br /><br />
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
------------
------------
'''Event 1''' - Start the mail timer when call request is received.
[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
{|
<br style="clear:both;" />
|-
 
|width="100pt"|'''Event Owner''':
{{Code2|
|width="400pt"|The Local Guard
$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
|-
}}
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
|-
|'''When change to''': || ON
|-
|'''When related to''': || All
|-
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
|-
|}


------------
[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
'''Event 2''' - When timeout, copy the mail to 1234 and delete own mail.
<br style="clear:both;" />
{|
 
|-
{{Code2|
|width="100pt"|'''Event Owner''':
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
|width="400pt"|The Local Guard
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
|-
}}
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
|-
|'''When change to''': || ON
|-
|'''When related to''': || All
|-
|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234  
|-
| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
|-
|}


------------
If the target is is another node:


== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered ==
[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
<br /><br />
<br style="clear:both;" />
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
------------
'''Event 1''' - Start the mail timer when call request is received.
{|  
|-
|width="100pt"|'''Event Owner''':
|width="400pt"|The Local Guard
|-
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
|-
|'''When change to''': || ON
|-
|'''When related to''': || All
|-
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
|-
|}


------------
{{Code2|
'''Event 2''' - When timeout, copy the mail to 1234 in node 4 and delete own mail.
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
{|  
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
|-
}}
|width="100pt"|'''Event Owner''':
|width="400pt"|The Local Guard
|-
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
|-
|'''When change to''': || ON
|-
|'''When related to''': || All
|-
|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234  
|-
| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag  
|-
|}


------------


== Related articles ==
* [[Calling multiple external telephone numbers in sequence]]


[[Category:Applications]]
[[Category:AlphaCom Applications]]
[[Category:ICX-AlphaCom Applications]]
[[Category:Control Room Applications]]
[[Category:Control Room Applications]]
[[Category:Applications using Event Handler]]

Latest revision as of 15:11, 30 October 2024

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

Start the mail timer when call request is received


Action commands: 

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag



Related articles

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