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Forward unattended Call Request (Event Handler): Difference between revisions

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== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
{{AI}}
<br\><br\>
This article describes how an unattended [[Call Request]] can be forwarded to another station.
'''Start the mail timer when call request is received:'''
{|
|-
|width="100pt"|Owner:
|width="100pt"|Local Guard
|-
|Event type: || 10 - Received mail
|-
|When change to: || ON
|-
|When related to: || All
|-
|Action: || $SMT L%1.dir W%2.tag Q10
|-
|}
<br\><br\>
'''When timeout, copy the mail to 1234 and delete own mail:'''
{|
|-
|width="100pt"|Owner:
|width="100pt"|Local Guard
|-
|Event type: || 20 - Mail timeout
|-
|When change to: || ON
|-
|When related to: || All
|-
|Action: <br\> || $CPYM L%1.dir W%2.tag L1234 <br\> $DELM L%1.dir W%2.tag
|-
|}


== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered: ==
A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]].


'''Start the mail timer when call request is received:'''
Software requirement:
* ICX-AlphaCom: Any
* AlphaCom: AMC 08.10


{|
|-
|width="100pt"|Owner:
|width="100pt"|Local Guard
|-
|Event type: || 10 - Received mail
|-
|When change to: || ON
|-
|When related to: || All
|-
|Action: || $SMT L%1.dir W%2.tag Q10
|-
|}
<br\><br\>
'''When timeout, copy the mail to 1234 in node 4 and delete own mail:'''


{|
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
|-
------------
|width="100pt"|Owner:
[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
|width="100pt"|Local Guard
<br style="clear:both;" />
|-
|Event type: || 20 - Mail timeout
|-
|When change to: || ON
|-
|When related to: || All
|-
|Action: <br\> || $CPYM L%1.dir W%2.tag L(4)1234 <br\> $DELM L%1.dir W%2.tag
|-
|}


== Software requirement: AMC 08.10 ==
{{Code2|
$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
}}


This application...
[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
<br style="clear:both;" />
 
{{Code2|
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
}}
 
If the target is is another node:
 
[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
<br style="clear:both;" />
 
{{Code2|
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
}}
 
 
== Related articles ==
* [[Calling multiple external telephone numbers in sequence]]
 
[[Category:AlphaCom Applications]]
[[Category:ICX-AlphaCom Applications]]
[[Category:Control Room Applications]]
[[Category:Applications using Event Handler]]

Latest revision as of 15:11, 30 October 2024

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

Start the mail timer when call request is received


Action commands: 

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag



Related articles

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