Call Priority (Zenitel Connect Pro): Difference between revisions

Latest revision as of 14:40, 13 February 2026

Every device in Zenitel Connect Pro is assigned a Call Priority level, ranging from 1 to 250, where 1 represents the highest priority.

The default priority level is 70.

Call Priority is used only for Station‑to‑Station calls.

The priority levels are grouped into four categories:

Alarm: 1–20
High: 21–40
Normal: 41–100
Low: 101–250

Calls are processed based on the caller’s assigned call priority.

Alarm Priority

An Alarm‑priority call is connected immediately.
The only exception is if the receiving station is already engaged in a call with an even higher priority.

High Priority

A High‑priority call will automatically connect in Open (Auto‑answer) mode if the receiving station is not already in a call.
This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.

Normal Priority

A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
If the station is in Private mode and multiple callers try to connect at the same time, the call with the highest priority is connected first.

Low Priority

A Low‑priority call is always announced using private ringing.
If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the highest priority among them will be connected first.

Configuration

Navigate to Devices and Connections > Configuration. Select the Device and click

Under "Call Priority" adjust the slider to the wanted priority level.

Call Priority Settings

The Call Priority can also be displayed and configured from the Device Configuration page. The “Call Priority” field is by default hidden, but can be made visible from the “Show column” option.

Display Call Priority settings in the Device Configuration list

@@ Line 1: / Line 1: @@
-Priority levels range from 1 to 250, with 1 being the highest priority.
+{{C}}Every device in Zenitel Connect Pro is assigned a '''Call Priority''' level, ranging from '''1 to 250''', where '''1 represents the highest priority.'''
+The '''default''' priority level is '''70.'''
-The priorities are divided into 4 categories:
+Call Priority is used only for '''Station‑to‑Station calls'''.
-Alarm: 1-20
+The priority levels are grouped into four categories:
-High: 21-40
+*'''Alarm''': 1–20
-Normal: 41-100
+*'''High''': 21–40
-Low: 101-250
+*'''Normal''': 41–100
+*'''Low''': 101–250
-The default priority level is 70 for basic calls. Calls from a device are handled depending on the call setup priority (the priority of the call is set by the caller):
+Calls are processed based on the ''caller’s'' assigned call priority.
-An Alarm priority call will be connected immediately, unless the receiving station is in a call with a higher setup priority.
+'''Alarm Priority''' <br>
+* An Alarm‑priority call is connected immediately.
+* The only exception is if the receiving station is already engaged in a call with an even higher priority.
-An High priority call will be connected in Open (Auto-answer) mode if the receiving station is not in a call, even if the station is receiving a call annunciation from a lower call setup priority station.
+'''High Priority'''<br>
+*A High‑priority call will automatically connect in '''Open (Auto‑answer)''' mode if the receiving station is not already in a call.
+*This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.
+'''Normal Priority'''<br>
+*A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
+*If the station is in '''Private''' mode and multiple callers try to connect at the same time, the call with the '''highest priority''' is connected first.
+'''Low Priority''' <br>
+*A Low‑priority call is always announced using private ringing.
+*If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the '''highest priority among them''' will be connected first.
+== Configuration ==
+Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>
+Under "Call Priority" adjust the slider to the wanted priority level.
+<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
+<tr style="rowspan:2;">
+<td style="display: block; vertical-align: bottom;">[[File:ZCP CallPri.png|700px]]</td>
+</tr>
+<tr>
+<td style='background-color:#efefef;'>Call Priority Settings</td>
+</tr>
+</table>
+The Call Priority can also be displayed and configured from the Device Configuration page. The  “Call Priority” field is by default hidden, but can be made visible from the “Show column” option.
+<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
+<tr style="rowspan:2;">
+<td style="display: block; vertical-align: bottom;">[[File:ZCP CallPri2.png|700px]]</td>
+</tr>
+<tr>
+<td style='background-color:#efefef;'>Display Call Priority settings in the Device Configuration list</td>
+</tr>
+</table>
-A normal call will be annunciated depending on the setting of the receiving station (Open/Private - Auto-answer Yes/No). If the receiving station is in Private and there are several devices trying to call, the highest priority call 'wins'.
-A Low priority call will always be annunciated by private ringing. If there are several non-urgent calls, the call with the highest priority 'wins'.
-Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option.
 [[Category: Zenitel Connect Pro]]
 [[Category: Zenitel Connect Pro Features and Functions]]

Call Priority (Zenitel Connect Pro): Difference between revisions

From Zenitel Wiki

Latest revision as of 14:40, 13 February 2026

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