Difference between revisions of "AMC Flash Image Update XE"
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== Preparations == | == Preparations == | ||
− | The image upgrade will erase all current configurations and settings, including the licenses. | + | The image upgrade will erase all current configurations and settings, including the licenses. Only the basic configuration like IP Setting are kept during the upgrade. |
# Before the image upgrade can be performed, make sure the software on the AMC-IP board is version 10.52 or higher | # Before the image upgrade can be performed, make sure the software on the AMC-IP board is version 10.52 or higher | ||
# Any software licenses will be deleted. If there are licenses on the board, make sure you have a copy of the [[AlphaWeb#License_Key|license key]] before starting the image upgrade. The license key has to be re-entered after the image upgrade. | # Any software licenses will be deleted. If there are licenses on the board, make sure you have a copy of the [[AlphaWeb#License_Key|license key]] before starting the image upgrade. The license key has to be re-entered after the image upgrade. |
Revision as of 08:10, 1 July 2010
This article describes how to install a new flash image on the AMC-IP board, using the AlphaImageUpgradeXE PC tool. Note that there are two versions of the PC tool for image upgrade:
AlphaImageUpgradeXE is used for:
- Upgrading the image file on AMC boards already running software version 11
- Upgrading an AMC board from software version 10 to version 11
- Downgrading an AMC board from software version 11 to version 10
The image files has the extension .aimg.
AlphaImageUpgrade is used for upgrading image file on AMC boards running software version 10. The image files has the extension .bin. This application is described in a separate article.
The AlphaImageUpgradeXE application and the image files are available for download at the download site
Contents
About AMC-IP hardware and software versions
- AMC-IP board hardware revision 01 to 04: These boards have RED PCB. They come from factory with software version 10, but can be upgraded to version 11. Not all features in software version 11 (e.g. Audio Messaging, Billing) can be utilized when version 11 runs on this hardware version. In some documentation these boards are called AMC 10.
- AMC-IP board hardware revision 05 and 06: These boards have BLACK PCB. These boards come from factory with software version 11. In some documentation these boards are called AMC 11.
The hardware version is printed in the PCB, to the top left(??) on the rear side of the board. For example 8000/04 means hardware version 04.
Preparations
The image upgrade will erase all current configurations and settings, including the licenses. Only the basic configuration like IP Setting are kept during the upgrade.
- Before the image upgrade can be performed, make sure the software on the AMC-IP board is version 10.52 or higher
- Any software licenses will be deleted. If there are licenses on the board, make sure you have a copy of the license key before starting the image upgrade. The license key has to be re-entered after the image upgrade.
- Backup customer data by doing a GetAll from AlphaPro
Image update procedure
- Download the PC software "AlphaImageUpgradeSetupXE.msi " from the download page
- Install the software by double-clicking file AlphaImageUpgradeSetupXE.msi
- The software requires that "Microsoft .NET Framework" is installed on the PC. The installation program will check if Microsoft .NET Framework is already installed. If not, you are notified and a link to Microsoft's download site is displayed. Follow this link and install .NET Framework (freeware). Then run the installation file AlphaImageUpgradeSetupXE.msi again
- Download the AMC IP Flash Image file "axeu_bxxxx_ayyyyyyy.aimg" ((xxxx = Board Support version number, yyyyyy = AMC software version) from the download page
- Start the AlphaImageUpgradeXE application. Insert the AlphaCom IP address, and press Connect to Target
- Press Select Image File and browse to the required .aimg file.
- Select axeu_b3000_a1100300.aimg to upgrade a black AMC-IP board to the latest image
- Select axeu_b2200_a1100300.aimg to upgrade a red AMC-IP board from version 10 to version 11
- Select axeu_b????_a??????.aimg to downgrade a AMC-IP board from version 11 to version 10
- Press Start Image Upgrade. The upgrade process is fully automated, and it will tell you when the process is finished.
Finalizing the AMC-IP board
When installing the image file some settings will automatically be restored after the installation. During the upgrade process the configuration file "amc_ip_config.xml" is temporarily stored in NVRAM, and is restored after the upgrade process. This means that the following information is automatically restored after the upgrade:
- IP addresses
- IP routing
- Filter settings
- Log configuration (the actual log files are erased)
The following information needs to be reconfigured from AlphaWeb:
- License key
- Time settings
- If logging was enabled, the logging feature needs to be reactivated. Go to System Configuration -> Logging, and press "Apply"
- Upgrade to latest AMC software version.
The intercom configuration must be restored by doing a SendAll from AlphaPro.
Troubleshouting
Error messages in the "AlphaImageUpgradeXE" software:
- Server Status: Could not Start HTTP File Server: The upgrade software is using a web server application during the upgrade proccess. If there is another web server application running on the computer, it must be shut down before the Image Upgrade can be executed. (The command 'netstat -a' on the Windows command line will show which application is using port 80 (i.e. the http port))
- Image Load Timeout: A firewall is probably blocking port 80. If the PC is connected directly to the AMC-IP, disable the firewall of the PC.