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Difference between revisions of "Redundant server not synchronizing"

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(Created page with "If experiencing trouble synchronizing license(s) and/or configuration between redundant servers, the following procedure should be executed: #: Delete IPHA config using the A...")
 
 
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If experiencing trouble synchronizing license(s) and/or configuration between redundant servers, the following procedure should be executed:
 
If experiencing trouble synchronizing license(s) and/or configuration between redundant servers, the following procedure should be executed:
  
#: Delete IPHA config using the AlphaWeb in both servers
+
# Delete IPHA config using the AlphaWeb in both servers
#: Upgrade to 12.5.3.0  
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# Upgrade to 12.5.3.0  
#: Do a "Clean & Factory Reset" from the web interface. Note that licenses are deleted so you need to insert them again
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# Do a "Clean & Factory Reset" from the web interface. Note that licenses are deleted so you need to insert them again
#: Configure IPHA again
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# Configure IPHA again
  
 
{{Note| During this procedure any license will be deleted so you need to insert them again }}
 
{{Note| During this procedure any license will be deleted so you need to insert them again }}
  
 
[[Category: AlphaCom Troubleshooting]]
 
[[Category: AlphaCom Troubleshooting]]

Latest revision as of 13:16, 8 October 2019

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If experiencing trouble synchronizing license(s) and/or configuration between redundant servers, the following procedure should be executed:

  1. Delete IPHA config using the AlphaWeb in both servers
  2. Upgrade to 12.5.3.0
  3. Do a "Clean & Factory Reset" from the web interface. Note that licenses are deleted so you need to insert them again
  4. Configure IPHA again
Note icon During this procedure any license will be deleted so you need to insert them again