Forward unattended Call Request (Event Handler): Difference between revisions

Latest revision as of 15:11, 30 October 2024

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

Start the mail timer when call request is received

Action commands:

$SMT L%1.dir W%2.tag Q10

When timeout, copy the mail to 1234 and delete own mail

Action commands:

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag

If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail

Action commands:

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag

@@ Line 13: / Line 13: @@
 [[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
 <br style="clear:both;" />
-Action: $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
+{{Code2|
+ $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
+}}
 [[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
@@ Line 19: / Line 22: @@
 {{Code2|
-  $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234<br>
+  $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
   $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 }}
@@ Line 29: / Line 32: @@
 {{Code2|
-  $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234<br>
+  $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
   $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 }}
+== Related articles ==
+* [[Calling multiple external telephone numbers in sequence]]
 [[Category:AlphaCom Applications]]
 [[Category:ICX-AlphaCom Applications]]
 [[Category:Control Room Applications]]
+[[Category:Applications using Event Handler]]