Difference between revisions of "Microsoft Teams - Cybergate integration"

Latest revision as of 13:55, 24 October 2024

Introduction

Zenitel TCIS and TCIV+ intercom stations connect to MS Teams through CyberGate SaaS. The stations connect directly to Cybergate in SIP mode. CyberGate For MS Teams App provides a Dashboard with Connected Devices, and enables Teams users & Supervisors to manage Multi Ring Group members and their Availability status.

Integration overview

Features

Incoming calls can be answered in Teams users' desktop client, mobile app, Teams compatible desktop phone
Two-way audio and live video from intercom stations to Teams users
Supports multiple ring groups where you can define who should be able to answers calls from which intercom station. The first one in a ring group to answer a call will be connected
Call out to intercom stations from MS Teams
Open door from MS Team (local door access)
Conversations can be recorded, stores and played back

Compatibility

The integration works with Zenitel TCIS and TCIV+ stations configured in SIP mode and running software v. 6.4.3.3 or later.

Licensing

No licenses are required from Zenitel.

You need 1 CyberGate subscription per connected intercom station. The CyberGate subscription can only be purchased direct on Azure Marketplace or Microsoft AppSource. Click here for pricing and purchasing information: Cybergate pricing

Get started and add intercom stations to Cybergate

Please follow the step by step guide here: CyberGate get started page

The configuration guide for Zenitel intercom stations is found here by searching "Zenitel" on this page

Information on the Cybergate for MS Teams app is found on this page

@@ Line 3: / Line 3: @@
 ==Introduction==
-Zenitel TCIS and TCIV+ intercom stations connect to MS Teams through the gateway service Cybergate. The stations connect directly to Cybergate in SIP mode.
+Zenitel TCIS and TCIV+ intercom stations connect to MS Teams through CyberGate SaaS.
+The stations connect directly to Cybergate in SIP mode.
+CyberGate For MS Teams App provides a Dashboard with Connected Devices, and enables Teams users & Supervisors to manage Multi Ring Group members and their Availability status.
 <table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
@@ Line 13: / Line 15: @@
 </tr>
 </table>
 ==Features==
@@ Line 34: / Line 35: @@
 No licenses are required from Zenitel.
-The integration is licensed from Cybertwice. You need to purchase CyberGate subscriptions directly from them, 1 per connected intercom stations. For further details please visit [https://www.cybertwice.com/sip-intercoms-cybergate Cybergate]
+You need 1 CyberGate subscription per connected intercom station. The CyberGate subscription can only be purchased direct on Azure Marketplace or Microsoft AppSource. Click here for pricing and purchasing information: [https://www.cybertwice.com/pricing-cybergate Cybergate pricing]
@@ Line 41: / Line 42: @@
 Please follow the step by step guide here: [https://www.cybertwice.com/sip-intercoms-cybergate#installation CyberGate get started page]
 The configuration guide for Zenitel intercom stations is found here by searching "Zenitel" [https://support.cybertwice.com/knowledgebase.php?category=2 on this page]
+Information on the Cybergate for MS Teams app is found [https://www.cybertwice.com/blog/availability-supervisor-devices-overview on this page]
 [[Category:3rd party integration]]
+[[Category: SIP intercom - iPBX integrations]]
 [[Category: SIP intercom - Configuration]]