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Every device is assigned a '''Call Priority''' level, ranging from '''1 to 250''', where '''1 represents the highest priority.'''
{{C}}Every device in Zenitel Connect Pro is assigned a '''Call Priority''' level, ranging from '''1 to 250''', where '''1 represents the highest priority.'''
The '''default''' priority level is '''70.'''
The '''default''' priority level is '''70.'''


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*'''Low''': 101–250
*'''Low''': 101–250


Calls are processed based on the ''caller’s'' assigned call priority.
'''Alarm Priority''' <br>
* An Alarm‑priority call is connected immediately.
* The only exception is if the receiving station is already engaged in a call with an even higher priority.
'''High Priority'''<br>
*A High‑priority call will automatically connect in '''Open (Auto‑answer)''' mode if the receiving station is not already in a call.
*This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.
'''Normal Priority'''<br>
*A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
*If the station is in '''Private''' mode and multiple callers try to connect at the same time, the call with the '''highest priority''' is connected first.
'''Low Priority''' <br>
*A Low‑priority call is always announced using private ringing.
*If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the '''highest priority among them''' will be connected first.


The Call Priority is configured from the '''Devices and Connections''' > '''Configuration'''.
== Configuration ==
Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>


Select a device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>
Under "Call Priority" adjust the slider to the wanted priority level.
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.


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<br>




The Call Priority can also be displayed and configured from the Device Configuration page. The  “Call Priority” field is by default hidden, but can be made visible from the “Show column” option.


Calls are processed based on the ''caller’s'' assigned call priority.
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
 
<tr style="rowspan:2;">
File:ZCP CallPri.png
<td style="display: block; vertical-align: bottom;">[[File:ZCP CallPri2.png|700px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Display Call Priority settings in the Device Configuration list</td>
</tr>
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'''Alarm Priority''' <br>
* An Alarm‑priority call is connected immediately.
* The only exception is if the receiving station is already engaged in a call with an even higher priority.


'''High Priority'''<br>
*A High‑priority call will automatically connect in '''Open (Auto‑answer)''' mode if the receiving station is not already in a call.
*This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.
'''Normal Priority'''<br>
*A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
*If the station is in '''Private''' mode and multiple callers try to connect at the same time, the call with the '''highest priority''' is connected first.
'''Low Priority''' <br>
*A Low‑priority call is always announced using private ringing.
*If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the '''highest priority among them''' will be connected first.


Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option.


[[Category: Zenitel Connect Pro]]
[[Category: Zenitel Connect Pro]]
[[Category: Zenitel Connect Pro Features and Functions]]
[[Category: Zenitel Connect Pro Features and Functions]]

Latest revision as of 14:40, 13 February 2026

Every device in Zenitel Connect Pro is assigned a Call Priority level, ranging from 1 to 250, where 1 represents the highest priority.

The default priority level is 70.

Call Priority is used only for Station‑to‑Station calls.

The priority levels are grouped into four categories:

  • Alarm: 1–20
  • High: 21–40
  • Normal: 41–100
  • Low: 101–250

Calls are processed based on the caller’s assigned call priority.

Alarm Priority

  • An Alarm‑priority call is connected immediately.
  • The only exception is if the receiving station is already engaged in a call with an even higher priority.

High Priority

  • A High‑priority call will automatically connect in Open (Auto‑answer) mode if the receiving station is not already in a call.
  • This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.

Normal Priority

  • A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
  • If the station is in Private mode and multiple callers try to connect at the same time, the call with the highest priority is connected first.

Low Priority

  • A Low‑priority call is always announced using private ringing.
  • If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the highest priority among them will be connected first.

Configuration

Navigate to Devices and Connections > Configuration. Select the Device and click

Under "Call Priority" adjust the slider to the wanted priority level.

Call Priority Settings


The Call Priority can also be displayed and configured from the Device Configuration page. The “Call Priority” field is by default hidden, but can be made visible from the “Show column” option.

Display Call Priority settings in the Device Configuration list
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