Call Priority (Zenitel Connect Pro): Difference between revisions
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Every device is assigned a '''Call Priority''' level, ranging from '''1 to 250''', where '''1 represents the highest priority.''' | {{C}}Every device in Zenitel Connect Pro is assigned a '''Call Priority''' level, ranging from '''1 to 250''', where '''1 represents the highest priority.''' | ||
The '''default''' priority level is '''70.''' | The '''default''' priority level is '''70.''' | ||
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Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br> | Navigate to '''Devices and Connections''' > '''Configuration'''. Select the Device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br> | ||
Under "Call Priority" adjust the slider to wanted priority level. | Under "Call Priority" adjust the slider to the wanted priority level. | ||
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;"> | <table style="max-width:80%; border-style: double; border-color: #c7c7c7;"> | ||
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</table> | </table> | ||
The Call Priority can also be displayed and configured from the Device Configuration page. The “Call Priority” field is by default hidden, but can be made visible from the “Show column” option. | |||
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;"> | |||
<tr style="rowspan:2;"> | |||
<td style="display: block; vertical-align: bottom;">[[File:ZCP CallPri2.png|700px]]</td> | |||
</tr> | |||
<tr> | |||
<td style='background-color:#efefef;'>Display Call Priority settings in the Device Configuration list</td> | |||
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</table> | |||
[[Category: Zenitel Connect Pro]] | [[Category: Zenitel Connect Pro]] | ||
[[Category: Zenitel Connect Pro Features and Functions]] | [[Category: Zenitel Connect Pro Features and Functions]] | ||
Latest revision as of 14:40, 13 February 2026
Every device in Zenitel Connect Pro is assigned a Call Priority level, ranging from 1 to 250, where 1 represents the highest priority.
The default priority level is 70.
Call Priority is used only for Station‑to‑Station calls.
The priority levels are grouped into four categories:
- Alarm: 1–20
- High: 21–40
- Normal: 41–100
- Low: 101–250
Calls are processed based on the caller’s assigned call priority.
Alarm Priority
- An Alarm‑priority call is connected immediately.
- The only exception is if the receiving station is already engaged in a call with an even higher priority.
High Priority
- A High‑priority call will automatically connect in Open (Auto‑answer) mode if the receiving station is not already in a call.
- This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.
Normal Priority
- A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
- If the station is in Private mode and multiple callers try to connect at the same time, the call with the highest priority is connected first.
Low Priority
- A Low‑priority call is always announced using private ringing.
- If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the highest priority among them will be connected first.
Configuration
Navigate to Devices and Connections > Configuration. Select the Device and click 
Under "Call Priority" adjust the slider to the wanted priority level.
 |
| Call Priority Settings |
The Call Priority can also be displayed and configured from the Device Configuration page. The “Call Priority” field is by default hidden, but can be made visible from the “Show column” option.
 |
| Display Call Priority settings in the Device Configuration list |