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Difference between revisions of "Forward unattended Call Request (Event Handler)"

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Example 1. <br\>
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{{AI}}
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Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered:
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This article describes how an unattended [[Call Request]] can be forwarded to another station.
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<br\>
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'''Start the mail timer when call request is received:'''
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A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]].
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{|  
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|-
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Software requirement:
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|width="100pt"|Owner:
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* ICX-AlphaCom: Any
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|width="100pt"|Local Guard
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* AlphaCom: AMC 08.10
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|-
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|Event type: || 10 - Received mail
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|-
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In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
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|When change to: || ON
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------------
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|-
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[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
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|When related to: || All
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<br style="clear:both;" />
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|-
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|Action: || $SMT L%1.dir W%2.tag Q10
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{{Code2|
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|-
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$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
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|}
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}}
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[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
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<br style="clear:both;" />
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{{Code2|
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$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
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}}
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If the target is is another node:
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[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
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<br style="clear:both;" />
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{{Code2|
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$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
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}}
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== Related articles ==
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* [[Calling multiple external telephone numbers in sequence]]
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[[Category:AlphaCom Applications]]
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[[Category:ICX-AlphaCom Applications]]
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[[Category:Control Room Applications]]
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[[Category:Applications using Event Handler]]

Latest revision as of 15:11, 30 October 2024

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

Start the mail timer when call request is received


Action commands: 

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands: 

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag



Related articles

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