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Difference between revisions of "Forward unattended Call Request (Event Handler)"

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This article descibes how an unattended [[Call Request]] can be forwarded to another station.
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{{AI}}
Software requirement: AMC 08.10
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This article describes how an unattended [[Call Request]] can be forwarded to another station.
  
== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
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A more modern (and recommended) approach is to use the [[Automatic_Search#Forward_unattended_Call_Request|Automatic Search feature]].
<br\><br\>
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Software requirement:
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* ICX-AlphaCom: Any
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* AlphaCom: AMC 08.10
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 +
 
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In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
 
------------
 
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'''Event 1''' - Start the mail timer when call request is received.
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[[File:Application1.png|left|thumb|500px|Start the mail timer when call request is received]]
{|
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<br style="clear:both;" />
|-
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|width="100pt"|'''Event Owner''':
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{{Code2|
|width="400pt"|Local Guard
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$[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
|-
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}}
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
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|-
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[[File:Application1_a.png|left|thumb|500px|When timeout, copy the mail to 1234 and delete own mail]]
|'''When change to''': || ON
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<br style="clear:both;" />
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
 
|-
 
|}
 
  
------------
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{{Code2|
'''Event 2''' - When timeout, copy the mail to 1234 and delete own mail.
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$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234
{|  
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
|-
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}}
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L1234  
 
|-
 
| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 
|-
 
|}
 
  
------------
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If the target is is another node:
  
== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered ==
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[[File:Application1_c.png|left|thumb|500px|When timeout, copy the mail to 1234 in '''Node 4''' and delete own mail]]
<br\><br\>
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<br style="clear:both;" />
------------
 
'''Event 1''' - Start the mail timer when call request is received.
 
{|
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
 
|-
 
|}
 
  
------------
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{{Code2|
'''Event 2''' - When timeout, copy the mail to 1234 in node 4 and delete own mail.
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$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
{|  
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$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
|-
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}}
|width="100pt"|'''Event Owner''':
 
|width="400pt"|Local Guard
 
|-
 
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234  
 
|-
 
| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag  
 
|-
 
|}
 
  
------------
 
  
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== Related articles ==
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* [[Calling multiple external telephone numbers in sequence]]
  
[[Category:Applications]]
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[[Category:AlphaCom Applications]]
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[[Category:ICX-AlphaCom Applications]]
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[[Category:Control Room Applications]]
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[[Category:Applications using Event Handler]]

Latest revision as of 15:11, 30 October 2024

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action commands:

$SMT L%1.dir W%2.tag Q10


When timeout, copy the mail to 1234 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag


If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action commands:

$CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag



Related articles