Call Forwarding (Zenitel Connect Pro)

General

Three types of call forwarding is available for devices:

• Unconditional Forwarding - Will forward all incoming calls
• Forwarding on Busy - Will forward the call if the called device is busy
• Forwarding on Timeout/No Reply - Will forward the call if not answered within a preset time

Forwarding can be set in the Zenitel Connect Pro web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.

The option the control Call Forwarding using Directory Service (feature codes 7xxx) is supported from ZCP version 1.7.0. For Call Forwarding of calls to Call Queues, see here.

Call Forwarding set in the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click
Each of the 3 forwarding options have 2 parameters:

• Activated - select to activate the forwarding
• Directory Number - the directory number to forward to

Call Forwarding settings in the web interface of Zenitel Connect Pro

Call Forwarding set on own Device

Zenitel devices:

• Dial the Directory service number on the keypad, or
• * Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Unconditional forwarding

{1} is the directory number the calls should be forwarded to.

Using Directory Service:

• Set call forwarding: 7210 + {1} + M-key (or #) (Example: 7210 + 123 + M. Calls to this station will be forwarded to number 123)
• Cancel and retain: 7212
• Reestablish forwarding: 7211

Alternatively use Service Code:

• Set forwarding: *21*{1}#
• Cancel and retain: #21#
• Reestablish forwarding: *21#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7670 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7672
• Reestablish forwarding: 7671

Alternatively use Service Code:

• Set call forwarding: *67*{1}#
• Cancel and retain: #67#
• Reestablish forwarding: *67#

Forwarding on Timeout/No reply

Using Directory Service:

• Set call forwarding: 7610 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7612
• Reestablish forwarding: 7611

Alternatively use Service Code:

• Set call forwarding: *61*{1}#
• Cancel and retain: #61#
• Reestablish forwarding: *61#

Answer Timeout: In Devices and Connections > Global Parameters one can modify how long a call will be ringing before it is forwarded (default 30 seconds). This is a global timer.

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.

Call Forwarding set on a Remote Device

This feature makes it possible to control Call Forwarding on a remote device.

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Unconditional forwarding

• {1} is the directory number of the station where you want to set call forwarding
• {2} is the directory number to which the calls should be forwarded

Using Directory Service:

• Set call forwarding: 7213 + {1} + M-key + {2} + M-key (or #) (Example: 7213 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088)
• Cancel and retain: 7215 + {1} + M-key (or #)
• Reestablish forwarding: 7214 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *21*{1}*{2}#
• Cancel and retain: #21*{1}*#
• Reestablish forwarding: *21*{1}*#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7673 + {1} + M-key + {2} + M-key (or #) (Example: 7673 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if 106 is busy)
• Cancel and retain: 7675 + {1} + M-key (or #)
• Reestablish forwarding: 7674 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *67*{1}*{2}#
• Cancel and retain: #67*{1}*#
• Reestablish forwarding: *67*{1}*#

Forwarding on Timeout/No reply

Using Directory Service:

• Set call forwarding: 7613 + {1} + M-key + {2} + M-key (or #) (Example: 7613 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if not answered within preset time)
• Cancel and retain: 7615 + {1} + M-key (or #)
• Reestablish forwarding: 7614 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *61*{1}*{2}#
• Cancel and retain: #61*{1}*#
• Reestablish forwarding: *61*{1}*#

Answer Timeout: In Devices and Connections > Global Parameters one can modify how long a call will be ringing before it is forwarded (default 30 seconds). This is a global timer.

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.