Difference between revisions of "Audio Messaging"
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! style="background:#ffdead;" width="200" | Default english ASVP message | ! style="background:#ffdead;" width="200" | Default english ASVP message | ||
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− | | align=center| 9550 | | + | | align=center| 9550 ||Auto-attendant||align=center|11||align=center|1 || |
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− | | align=center| 622 or 623 | | + | | align=center| 622 or 623 ||Send Call Request||align=center|10||align=center|47 ||"Your call is registered, please wait" |
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− | | align=center| 70 | | + | | align=center| 70 ||Station reset||align=center|10||align=center|42||"No messages" |
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! style="background:#ffdead;" width="200" | Default english ASVP message | ! style="background:#ffdead;" width="200" | Default english ASVP message | ||
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− | | align=center| 771 | | + | | align=center| 771 ||Abcense message "Out"||align=center|100||align=center|888 || "Out at the moment" |
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− | | align=center| 772 | | + | | align=center| 772 ||Abcense message "Meeting"||align=center|100||align=center|888 || "At a meeting" |
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− | | align=center| 773 | | + | | align=center| 773 ||Abcense message "Gone"||align=center|100||align=center|888 || "Gone for today" |
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− | | align=center| 774 | | + | | align=center| 774 ||Abcense message "Absent"||align=center|100||align=center|888 || "Absent today" |
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− | | align=center| 775 | | + | | align=center| 775 ||Abcense message "Busy"||align=center|100||align=center|888 || "Busy at the moment" |
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− | | align=center| 776 | | + | | align=center| 776 ||Abcense message "Lunch"||align=center|100||align=center|888 || "At lunch" |
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− | | align=center| 777 | | + | | align=center| 777 ||Abcense message "Holiday"||align=center|100||align=center|888 || "On holiday" |
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− | | align=center| 778 | | + | | align=center| 778 ||Abcense message "Away"||align=center|100||align=center|888 || "Away for a few days" |
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− | | align=center| 779 | | + | | align=center| 779 ||Abcense message "Not available"||align=center|100||align=center|888 || "Not available" |
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Revision as of 15:02, 25 August 2010
Audio Messaging is used for messaging services and PA broadcast in the AlphaCom XE. The messages are prestored in flash memory, and can be played back to individual stations or to a group of stations to give information like:
- Voice guidance at doors and elevators
- Security voice response
- Auto-attendant and voice guidance
- Information messages
- Alarm and evacuation messages
There are four ways to implement audio messaging services in the AlphaCom XE:
- ASVP software module
- ASVP board
- Upload customized wav-files from AlphaWeb
- Record customized messages from an intercom station
Contents
ASVP software module
A set of standard audio messaging services can be implemented by uploading a language package file from AlphaWeb to the AlphaCom XE. The standard messages consist of:
- Absence messages
- Information messages
- Help messages
- Alarm messages
Which type of messages that actually becomes available depends on what Audio Messaging license is installed.
The language file has the format asvp_xx_06.00.apkg, were xx is the actual language, and 06.00 is the version number. Available language packages:
da Danish de German en English fi Finnish fr French it Italian ko Korean no Norwegian sv Swedish chn Chinese
Installation procedure
Before the installation can start, you need to download the language file from AlphaWiki or Partnernet to your PC.
- In AlphaWeb go to System Maintenance > System Upgrade
- Browse to the language file and select Upload
- Press the button Install
The messaging services becomes available immediately after the installation. No reset is required.
Notes:
- It is only possible to install one single ASVP package at a time.
- If installing a new version of the same package, just install over the old one.
- If installing a different ASVP package, remove the old ASVP package first.
ASVP board
The ASVP board comes with the same set of standard messages as the ASVP software module. When using the ASVP board no configuration is required, simply insert the board in any free board position in the AlphaCom exchange, and the messaging services will automatically be activated when you power on the system. The ASVP board doesn't require any licenses.
The ASVP board has reached its End of Life, and is replaced by the ASVP software module.
Upload customized wav-files from AlphaWeb
When installing the ASVP software module, the AlphaCom XE server will have a set of default messages such as absence, alarm and general information messages. It is possible to modify or add new messages to the system, simply by uploading audio files on wav format to the AlphCom XE server using AlphaWeb. A web loaded message will mask an ASVP message. Deleting the web loaded message will unmask the ASVP message.
When uploading a wav file, the file must be assosiated with the relevant intercom feature by means of two parameters, Message Group and Group Index. The tables below shows the link between the intercom feature and the Message Group and Group Index for the messages which are most likely to be customized.
Voice guidance and information messages:
Dirno | Feature | Message Group | Group Index | Default english ASVP message |
---|---|---|---|---|
9550 | Auto-attendant | 11 | 1 | |
622 or 623 | Send Call Request | 10 | 47 | "Your call is registered, please wait" |
70 | Station reset | 10 | 42 | "No messages" |
Alarm messages:
Dirno | Feature | Message Group | Group Index | Default english ASVP message |
---|---|---|---|---|
8191 | Alarm Message 1 | 30 | 1 | "Fire alarm. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside." |
8192 | Alarm Message 2 | 30 | 2 | "The situation is now under control, the building can again be used. We are sorry for the inconvenience." |
8193 | Alarm Message 3 | 30 | 3 | "An unexcpected situation has occured. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside." |
8194 | Alarm Message 4 | 30 | 4 | |
8195 | Alarm Message 5 | 30 | 5 | |
8196 | Alarm Message 6 | 30 | 6 | |
8197 | Alarm Message 7 | 30 | 7 | |
8198 | Alarm Message 8 | 30 | 8 | |
8199 | Alarm Message 9 | 30 | 9 |
Absence messages:
Dirno | Feature | Message Group | Group Index | Default english ASVP message |
---|---|---|---|---|
771 | Abcense message "Out" | 100 | 888 | "Out at the moment" |
772 | Abcense message "Meeting" | 100 | 888 | "At a meeting" |
773 | Abcense message "Gone" | 100 | 888 | "Gone for today" |
774 | Abcense message "Absent" | 100 | 888 | "Absent today" |
775 | Abcense message "Busy" | 100 | 888 | "Busy at the moment" |
776 | Abcense message "Lunch" | 100 | 888 | "At lunch" |
777 | Abcense message "Holiday" | 100 | 888 | "On holiday" |
778 | Abcense message "Away" | 100 | 888 | "Away for a few days" |
779 | Abcense message "Not available" | 100 | 888 | "Not available" |
Voice Mail messages:
Dirno | Feature | Message Group | Group Index | Default english ASVP message |
---|---|---|---|---|
660 | Voice mail messages: " | 30 | 1 - 9 |
WAV file formats supported
- PCM files at 16kHz samplerate (linear 16bit), mono (1 channel)
- MS ADPCM at 16kHz samplerate, mono (1 channel)
- IMA ADPCM at 16kHz samplerate, mono (1 channel)