Difference between revisions of "IP Station works in AlphaCom mode only"
From Zenitel Wiki
(→How to detect if your station has this error) |
|||
| Line 1: | Line 1: | ||
| − | |||
| − | |||
Unfortunately in 2013 some [[IP Dual Display Station - 1008007000|IP DualDisplay stations]] and [[IP Desktop Master Station - 1008001000|IP Desktop stations]] have left the factory in a certain test mode, not letting them work in other modes than AlphaCom mode. | Unfortunately in 2013 some [[IP Dual Display Station - 1008007000|IP DualDisplay stations]] and [[IP Desktop Master Station - 1008001000|IP Desktop stations]] have left the factory in a certain test mode, not letting them work in other modes than AlphaCom mode. | ||
| − | + | ===Identifying the error === | |
| − | + | * After loading factory default setting to the station, the station display shows “No AlphaCom conn.” | |
| − | |||
:: After loading Factory Default the station should be in PULSE mode, and the display should show “Not configured”. If the display shows “No AlphaCom conn.” it means that the station is still in AlphaCom mode. | :: After loading Factory Default the station should be in PULSE mode, and the display should show “Not configured”. If the display shows “No AlphaCom conn.” it means that the station is still in AlphaCom mode. | ||
| − | + | * You can change the mode of operation in the stations web page to SIP or PULSE, but after saving the settings and resetting the station, it will return to "AlphaCom" mode. | |
| − | |||
[[File:Station mode selection.PNG|thumb|500px|left|Station Mode selection in the web interface of the IP station]] | [[File:Station mode selection.PNG|thumb|500px|left|Station Mode selection in the web interface of the IP station]] | ||
| Line 15: | Line 11: | ||
===How to fix the problem=== | ===How to fix the problem=== | ||
| − | + | # Download and unpack the file fix_pulse_and_sip_mode.zip | |
| − | + | # In your web browser, enter <ipaddress>/upload.htm (example 10.5.2.187/upload.htm) in the address field. You should see the following page: | |
===How to verify that the problem is solved=== | ===How to verify that the problem is solved=== | ||
Revision as of 12:57, 26 September 2013
Unfortunately in 2013 some IP DualDisplay stations and IP Desktop stations have left the factory in a certain test mode, not letting them work in other modes than AlphaCom mode.
Identifying the error
- After loading factory default setting to the station, the station display shows “No AlphaCom conn.”
- After loading Factory Default the station should be in PULSE mode, and the display should show “Not configured”. If the display shows “No AlphaCom conn.” it means that the station is still in AlphaCom mode.
- You can change the mode of operation in the stations web page to SIP or PULSE, but after saving the settings and resetting the station, it will return to "AlphaCom" mode.
How to fix the problem
- Download and unpack the file fix_pulse_and_sip_mode.zip
- In your web browser, enter <ipaddress>/upload.htm (example 10.5.2.187/upload.htm) in the address field. You should see the following page: