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Difference between revisions of "Forward unattended Call Request (Event Handler)"

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(Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered)
(Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered)
Line 30: Line 30:
 
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234<br>
 
$[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234<br>
 
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 
$[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 
== Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered ==
 
<br /><br />
 
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
 
------------
 
'''Event 1''' - Start the mail timer when call request is received.
 
{|
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|The Local Guard
 
|-
 
|'''Event type''': || [[Received Mail (Event Type)|10 - Received mail]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[SET MAIL TIMEOUT|SMT]] L%1.dir W%2.tag Q10
 
|-
 
|}
 
 
------------
 
'''Event 2''' - When timeout, copy the mail to 1234 in node 4 and delete own mail.
 
{|
 
|-
 
|width="100pt"|'''Event Owner''':
 
|width="400pt"|The Local Guard
 
|-
 
|'''Event type''': || [[Mail Timeout (Event Type)|20 - Mail timeout]]
 
|-
 
|'''When change to''': || ON
 
|-
 
|'''When related to''': || All
 
|-
 
|'''Action''': || $[[COPY MAIL|CPYM]] L%1.dir W%2.tag L(4)1234
 
|-
 
| &nbsp; || $[[DELETE MAIL|DELM]] L%1.dir W%2.tag
 
|-
 
|}
 
 
------------
 
  
  

Revision as of 13:45, 23 May 2022

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered



In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action: $SMT L%1.dir W%2.tag Q10

When timeout, copy the mail to 1234 and delete own mail


Action: $CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag

If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action: $CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag