Actions

Difference between revisions of "Forward unattended Call Request (Event Handler)"

From Zenitel Wiki

(Example 2. Call Request to local guard, forward to guard 1234 in node 4 after 10 - 19 seconds if unanswered)
(Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered)
Line 9: Line 9:
  
  
== Example 1. Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
+
==Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered ==
 
<br /><br />
 
<br /><br />
 
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:
 
In [[AlphaPro]], go to [[Exchange_%26_System_%28AlphaPro%29#Events|Exchange and System -> Events]], press Insert and create the following events:

Revision as of 13:46, 23 May 2022

AI.png

This article describes how an unattended Call Request can be forwarded to another station.

A more modern (and recommended) approach is to use the Automatic Search feature.

Software requirement:

  • ICX-AlphaCom: Any
  • AlphaCom: AMC 08.10


Call Request to local guard, forward to guard 1234 after 10 - 19 seconds if unanswered



In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:


Start the mail timer when call request is received


Action: $SMT L%1.dir W%2.tag Q10

When timeout, copy the mail to 1234 and delete own mail


Action: $CPYM L%1.dir W%2.tag L1234
$DELM L%1.dir W%2.tag

If the target is is another node:

When timeout, copy the mail to 1234 in Node 4 and delete own mail


Action: $CPYM L%1.dir W%2.tag L(4)1234
$DELM L%1.dir W%2.tag