Call Priority (Zenitel Connect Pro): Difference between revisions
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*'''Normal''': 41–100 | *'''Normal''': 41–100 | ||
*'''Low''': 101–250 | *'''Low''': 101–250 | ||
Calls are processed based on the ''caller’s'' assigned call priority. | Calls are processed based on the ''caller’s'' assigned call priority. | ||
'''Alarm Priority''' <br> | '''Alarm Priority''' <br> | ||
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*A Low‑priority call is always announced using private ringing. | *A Low‑priority call is always announced using private ringing. | ||
*If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the '''highest priority among them''' will be connected first. | *If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the '''highest priority among them''' will be connected first. | ||
The Call Priority is configured from the '''Devices and Connections''' > '''Configuration'''. | |||
Select a device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br> | |||
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered. | |||
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;"> | |||
<tr style="rowspan:2;"> | |||
<td style="display: block; vertical-align: bottom;">[[File:ZCP CallPri.png|700px]]</td> | |||
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<tr> | |||
<td style='background-color:#efefef;'>Call Priority Settings</td> | |||
</tr> | |||
</table> | |||
Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option. | Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option. | ||
Revision as of 14:09, 13 February 2026
Every device is assigned a Call Priority level, ranging from 1 to 250, where 1 represents the highest priority. The default priority level is 70.
Call Priority is used only for Station‑to‑Station calls.
The priority levels are grouped into four categories:
- Alarm: 1–20
- High: 21–40
- Normal: 41–100
- Low: 101–250
Calls are processed based on the caller’s assigned call priority.
Alarm Priority
- An Alarm‑priority call is connected immediately.
- The only exception is if the receiving station is already engaged in a call with an even higher priority.
High Priority
- A High‑priority call will automatically connect in Open (Auto‑answer) mode if the receiving station is not already in a call.
- This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.
Normal Priority
- A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
- If the station is in Private mode and multiple callers try to connect at the same time, the call with the highest priority is connected first.
Low Priority
- A Low‑priority call is always announced using private ringing.
- If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the highest priority among them will be connected first.
The Call Priority is configured from the Devices and Connections > Configuration.
Select a device and click 
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.
 |
| Call Priority Settings |
Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option.