Call Priority (Zenitel Connect Pro)

Every device is assigned a Call Priority level, ranging from 1 to 250, where 1 represents the highest priority. The default priority level is 70.

Call Priority is used only for Station‑to‑Station calls.

The priority levels are grouped into four categories:

• Alarm: 1–20
• High: 21–40
• Normal: 41–100
• Low: 101–250

Call Forwarding set in the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.

Call Forwarding settings in the web interface of Zenitel Connect Pro

Calls are processed based on the caller’s assigned call priority.

File:ZCP CallPri.png

Alarm Priority

• An Alarm‑priority call is connected immediately.
• The only exception is if the receiving station is already engaged in a call with an even higher priority.

High Priority

• A High‑priority call will automatically connect in Open (Auto‑answer) mode if the receiving station is not already in a call.
• This applies even if the receiving station is currently receiving a call notification from a lower‑priority caller.

Normal Priority

• A Normal‑priority call is announced according to the receiving station’s configuration (Open/Private, Auto‑answer On/Off).
• If the station is in Private mode and multiple callers try to connect at the same time, the call with the highest priority is connected first.

Low Priority

• A Low‑priority call is always announced using private ringing.
• If several low‑priority (non‑urgent) calls arrive simultaneously, the call with the highest priority among them will be connected first.

Default priority can be changed per device from the device configuration “Call Priority” field (default hidden, can be shown with “show column” option.