Call Request
From Zenitel Wiki
Making Call Request
When you make a Call Request, you sent a mail message to a station that you want to speak with someone. A Call Request can be sent from any type of station.
Typical applications are calls from lifts, doors or prison cells to a supervisor using a Control Room Station. The Call-in point is then often a substation with one call key where the Call Request number + number for receiving station is programmed.
The AlphaCom autoload provides 5 different types of Call Request:
Feature name | Autoload number | Default priority level | Display Text in receiving station |
External Call Request | 621 | Depends on type of station | Depends on type of station |
Call Request 1 | 623 | 100 | Calling station display text |
Call Request 2 | 625 | 101 | Call Request display text |
Alarm Call Request 1 | 622 | 140 | Calling station display text |
Alarm Call Request 2 | 624 | 141 | Call Request display text |
The External Call Request is used for setting up Call Requests to MLH and CRM stations. You can have several external Call Request numbers in the system. The priority level and display information depends on the settings in the MLH/CRM stations.
Additional Information
- The Call Request message is handled as a mail message.
- Call keys on the substation are programmed using the AlphaPro programming tool.