AMC Flash Image update

This article describes how to install a new flash image on the AMC-IP board. A dedicated PC tool is used for the image upgrade.

Preparations

The image upgrade will erase all current configurations and settings, including the licenses.

1. Before the image upgrade can be performed, the software on the AMC-IP board must be upgraded to AMC10.52 or higher
2. Any software licenses will be deleted. If there are licenses on the board, make sure you have a copy of the license key before starting the image upgrade. The license key has to be re-entered after the image upgrade.
3. Backup customer data by doing a GetAll from AlphaPro

Image update procedure

1. Download the "AlphaCom Flash Image Upgrade" software from the download server http://swrelease.zenitelcss.com/
2. Unzip the downloaded file
3. Install the software by double-clicking the unzipped file AlphaImageUpgradeSetup.msi
4. The software requires that "Microsoft .NET Framework" is installed. The installation program will check if Microsoft .NET Framework is already installed. If not, you are notified and a link to Microsoft's download site is displayed. Follow this link and install .NET Framework (freeware). Then run the installation file AlphaImageUpgradeSetup.msi again
5. Download the AMC IP Flash Image file "alpha_image_16.zip" from the download server http://swrelease.zenitelcss.com/
6. Unzip the downloaded file
7. Start the AlphaCom Flash Image Upgrade software. Insert the AlphaCom IP address, and press "Select Image File" and browse to the alpha_image_16.bin file.
8. Press "Start Image Upgrade". The upgrade process is fully automated, and it will tell you when the process is finished.

Troubleshoouting

• Could not Start HTTP File Server: The upgrade software is using a web server application during the upgrade proccess. If there is another web server application running on the computer, it must be shut down before the Image Upgrade can be executed. (The command 'netstat -a' on the Windows command line will show which application is using port 80 (i.e. the http port))
• Image Load Timeout: A firewall is probably blocking port 80. If the PC is connected directly to the AMC-IP, disable the firewall of the PC.