Forwarding of Call Request to external telephone

This article describes how a Call Request can be forwarded to an external telephone via a SIP Gateway. Two types of forwarding are described:

• Manually Controlled Forwarding: The Call Forwarding is switched on and off by the operator.
• Automatic Call Forwarding of unattended Call Requests: When the manually controlled forwarding is off (or not in use), and the Call Request is not answered within a programmable time, the calling station is connected to the telephone

You can choose to use both types of forwarding, or only one of them.

The call to the telephone will be activated only if there is a free telephone line. If all available lines are busy, the system will retry every 5 seconds until a line is free.

There will be no redial if the telephone subscriber is busy. Also there is no option for dialling of alternative telephone numbers.

AlphaNet: The programming described in this document will also work in AlphaNet systems. The calling stations, the queing station and the SIP gateway can be located in the same node or in different nodes in the network.

Software requirement: AMC 11.2.3.3 or newer.