IP Station works in AlphaCom mode only

Unfortunately in 2013 some IP DualDisplay stations and IP Desktop stations have left the factory in a certain test mode, not letting them work in other modes than AlphaCom mode.

Identifying the error

• After loading factory default setting to the station, the station display shows “No AlphaCom conn.”

After loading Factory Default the station should be in PULSE mode, and the display should show “Not configured”. If the display shows “No AlphaCom conn.” it means that the station is still in AlphaCom mode.

• You can change the mode of operation in the stations web page to SIP or PULSE, but after saving the settings and resetting the station, it will return to "AlphaCom" mode.

Station Mode selection in the web interface of the IP station

How to fix the problem

1. Download and unpack the file fix_pulse_and_sip_mode.zip
2. In your web browser, enter <ipaddress>/upload.htm (example 10.5.2.187/upload.htm) in the address field. You should see the following page:

Upload menu

3. Browse to the folder fix_pulse_and_sip_mode, select unpack.tar.gz
4. Press the “Upload” button, you should see the following page:

Upload menu

5. Press the “Install” button
6. You should then see “Software Installed!”
7. Reboot the station to confirm that it worked. If the station has factory default configuration you should see “Not configured” in the display.