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AMC-IP software upgrade (Red AMC-IP board)

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Revision as of 09:32, 8 December 2015 by Asle (talk)
AMC-IP Processor Board

This article describes how to upgrade the software on an red AMC-IP board, hardware revision 4 and earlier.

The red AMC-IP board was produced until in 2010, when it was replaced by the black AMC-IP board (hardware revision 5 and 6).


Backup of customer data

Configuration data will be lost when doing the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Upgrading AMC-IP software to version 10.60.3.14

AlphaNet compatibility

  • When updating to AMC IP software version 10.60.3.14, all AlphaCom E exchanges in a VoIP AlphaNet network with a software version lower than 10.40 MUST be upgraded at the same time. This requirement does not exist for exchanges connected via AGA or AE1 cards, either connected directly or via multiplexer equipment, where the data is transferred via serial data links.


Upgrade procedure

The upgrade is done in two steps:

  1. First install software version 10.51
  2. Then install version 10.60.3.14.

If the already installed software version is newer than 10.51, the first step can be skipped.

  • Download the AMC-IP software package alpha_sys_10_60_3_14.tbz2 (and alpha_sys_10_51.tbz2 if required), and save the file on your PC.
  • Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Upgrade -> System Upgrade.
AlphaWeb - System Upgrade


  • If there are any files listed under "Repository AMC System Packages" these files should be deleted to free up space.
  • Browse to the AMC-IP software file, and select Upload. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
AlphaWeb - Browse and Upload


  • When the upload is finished an "Install Selected" button will appear.
  • Press Install Selected to install the software. This takes approx. 2 minutes. The upgrade status is shown in the web browser.
  • When the software installation is finished the system will restart.

Restore customer data

  • Restore the configuration by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.


Additional notes

  • Downgrade from AMC 10.60.3.x to a 10.5x or earlier version of AMC is only possible by doing a complete AMC Flash Image update.
Note: To upgrade from main version 10 to 11 please follow the Image Upgrade procedure 
      before proceeding to upgrade the software to the latest version.
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