AMC Flash Image update

This article describes how to install a new flash image on the AMC-IP board. A dedicated PC tool is used for the image upgrade.

Setup for Flash Image update

Preparations

The image upgrade will erase all current configurations and settings, including the licenses.

1. Before the image upgrade can be performed, the software on the AMC-IP board must be upgraded to AMC10.52 or higher
2. Any software licenses will be deleted. If there are licenses on the board, make sure you have a copy of the license key before starting the image upgrade. The license key has to be re-entered after the image upgrade.
3. Backup customer data by doing a GetAll from AlphaPro

Image update procedure

Connected to AMC-IP and Image File selected. Ready to Start Image Upgrade

1. Download the "AlphaCom Flash Image Upgrade" software from the download server http://swrelease.zenitelcss.com/
2. Unzip the downloaded file
3. Install the software by double-clicking the unzipped file AlphaImageUpgradeSetup.msi
4. The software requires that "Microsoft .NET Framework" is installed on the PC. The installation program will check if Microsoft .NET Framework is already installed. If not, you are notified and a link to Microsoft's download site is displayed. Follow this link and install .NET Framework (freeware). Then run the installation file AlphaImageUpgradeSetup.msi again
5. Download the AMC IP Flash Image file "alpha_image_16.zip" from the download server http://swrelease.zenitelcss.com/
6. Unzip the downloaded file
7. Start the AlphaCom Flash Image Upgrade software. Insert the AlphaCom IP address, and press Connect to Target
8. Press Select Image File and browse to the alpha_image_16.bin file.
9. Press Start Image Upgrade. The upgrade process is fully automated, and it will tell you when the process is finished.

Finalizing the AMC-IP board

During the upgrade process the configuration file "amc_ip_config.xml" is temporarily stored in NVRAM, and is restored after the upgrade process. This means that the following information is automatically restored after the upgrade:

• IP addresses
• IP routing
• Filter settings
• Log configuration (the actual log files are erased)

The following information needs to be reconfigured from AlphaWeb:

• License key
• Time settings
• If logging was enabled, the logging feature needs to be reactivated. Go to System Configuration -> Logging, and press "Apply"
• Upgrade to latest AMC software version. The Image Update will load AMC software version 10.52 to the board. (Currently 10.52 is the latest version).

The intercom configuration is restored by doing a SendAll from AlphaPro.

Troubleshoouting

Error messages in the "AlphaCom Flash Image Upgrade" software:

• WARNING! Once you have upgraded to the new image, you can not downgrade the AMC software below version 10.52!!! If this is for some reason wanted, please contact STENTOFON technical support.
• Server Status: Could not Start HTTP File Server: The upgrade software is using a web server application during the upgrade proccess. If there is another web server application running on the computer, it must be shut down before the Image Upgrade can be executed. (The command 'netstat -a' on the Windows command line will show which application is using port 80 (i.e. the http port))
• Image Load Timeout: A firewall is probably blocking port 80. If the PC is connected directly to the AMC-IP, disable the firewall of the PC.