Difference between revisions of "AMC-IP software upgrade (Red AMC-IP board)"

Latest revision as of 13:03, 23 June 2022

The red AMC-IP Board

This article describes how to upgrade the software on a red AMC-IP board, hardware revision 4 and earlier.

The red AMC-IP board was produced until 2010, when it was replaced by the black AMC-IP board (hardware revision 5 and 6).

Backup of customer data

Configuration data will be lost when doing the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Upgrading to version 10.60.3.14

The upgrade is done in two steps:

First install software version 10.51
Then install version 10.60.3.14.

If the already installed software version is newer than 10.51, the first step can be skipped (skip point 4 and 5 in the detailed description below).

Detailed step by step instructions:

Download the AMC-IP software package alpha_sys_10_60_3_14.tbz2 (and alpha_sys_10_51.tbz2 if required), and save the file on your PC.
Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Upgrade -> System Upgrade.

AlphaWeb - System Upgrade

3. If there are any files listed under "Repository AMC System Packages", these files should be deleted to free up space.

4. Browse to the AMC-IP software file ver. 10.51, and select Upload. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.

AlphaWeb - Browse and Upload

5. When the upload is finished an Install Selected button will appear. Press the Install Selected. The installation takes approx. 2 minutes. The upgrade status is shown in the web browser.

6. When the system is up and running again, Browse to the AMC-IP software file ver. 10.60.3.14, and select Upload, then Install Selected. When the software installation is finished the system will restart with the new software.

7. Restore the configuration by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

Upgrading from version 10.x to version 11.2.3.11

Upgrading a red AMC-IP board to version 11.2.3.11 is a 3-step process:

First upgrade the board to version 10.60.3.14, as described earlier in this article
Perform an Image Upgrade. This is required to go from version 10 to version 11. Follow the instructions here: Image Upgrade procedure. After the Image Upgrade, the board will get AMC software 11.0.3.0.
Finally upgrade to latest version 11.2.3.11:

Download the file alpha-sys-11.2.3.11.zip. Unzip the file. It contains the file alpha-sys-11.2.3.11.apkg, as well as the file alphaweb_upgrade_fix.apkg.
Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
Browse to the alphaweb_upgrade_fix.apkg file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.
When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
When the system is up and running again, Browse to the alpha-sys-11.2.3.11.apkg file, and select Upload, then Install.
When the software installation is finished, the system will restart with the new software.
Restore the configuration by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

AlphaNet compatibility

Software version lower than 10.40 cannot be mixed with software higher than 10.40 in a VoIP AlphaNet.
When updating the AMC-IP board to software version 10.60.3.14 (or 11.2.3.11), make sure that all AlphaCom exchanges in the AlphaNet has a software version higher than 10.40.

@@ Line 1: / Line 1: @@
-This article describes how to upgrade the software on an black AMC-IP board, hardware revision 5 or later.
+{{A}}
+[[image:AMC-IP card.jpg|thumb|250px|The red AMC-IP Board]]
+This article describes how to upgrade the software on a [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]], hardware revision 4 and earlier.
+The red AMC-IP board was produced until 2010, when it was replaced by the [[AMC-IP - AlphaCom Processor Board (Black)|black AMC-IP board]] (hardware revision 5 and 6).
-== Backup ==
+== Backup of customer data ==
 Configuration data will be lost when doing the upgrade.
 The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
-==Upgrading to AMC-IP software version 11.5.3.1 ==
+==Upgrading to version 10.60.3.14 ==
-The software 11.5.3.1 is only supported on the black AMC IP boards (HW version 5 and higher). Hardware revision 4 or earlier (the red AMC-IP board) is not supported.
+The upgrade is done in two steps:
+# First install software version 10.51
+# Then install version 10.60.3.14.
-=== Upgrade procedure ===
+If the already installed software version is newer than 10.51, the first step can be skipped (skip point 4 and 5 in the detailed description below).
-[[Downloads#AlphaCom_Board_Support_Package_BSP|Download]] the file bsp_31.00.3.2.apkg.
-* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
+'''Detailed step by step instructions''':
+# [[Downloads|Download]] the AMC-IP software package '''alpha_sys_10_60_3_14.tbz2''' (and '''alpha_sys_10_51.tbz2''' if required), and save the file on your PC.
-* '''Browse''' to the previously downloaded bsp file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
+# Use an internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''.
-[[File:AMC-IP upgrade 11-5.PNG|left|thumb|500px|Browse and Upload the board support package file]]
-<br style="clear:both;" />
-* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
-* When the software installation is finished the system will restart with the new software.
-* Restore the customer data by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from [[AlphaPro]]. Reset the exchange when the SendAll is finished.
-==Upgrading AMC-IP software version 10.x==
-===Compatibility===
-*When updating to AMC IP software version 10.60.3.x, all AlphaCom E exchanges in a VoIP AlphaNet network with a software version lower than 10.40 MUST be upgraded at the same time. This requirement does not exist for exchanges connected via [[AGA]] or [[AE1]] cards, either connected directly or via multiplexer equipment, where the data is transferred via serial data links.
-*For programming of the exchange, AlphaPro 10.28 or later must be used.
-=== Upgrade procedure ===
- '''''Note:''''' Only AMC-IP cards with software version 10.51 or higher should be upgraded to version 10.60.3.x.
-       If the software version is older then 10.51, an upgrade to 10.51 must be done first.
-Download the AMC-IP software package alpha_sys_10_60_3_x.tbz2 (and alpha_sys_10_51.tbz2 if required) from the [[Downloads|download page]], and save the file on your PC.
- '''''Note:''''' When upgrading to AMC version 10.51 from AMC 10.42 or earlier versions,
-       the current configuration will  be lost, and factory default settings will be loaded.
-       The configuration made from AlphaWeb (e.g. IP addresses, IP routing etc.) will be kept.
-       When upgrading from 10.51 to 10.60.3.x the current configuration remains.
-* '''Backup:''' Before doing the upgrade, the costumer data must be backed up by doing a '''GetAll''' operation from [[AlphaPro]].
-* Use Internet Explorer or another internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''.
 [[Image:AlphaWeb System Upgrade.png|thumb|left|500px|AlphaWeb - System Upgrade]]
 <br style="clear:both;" />
-*  If there are any files listed under "Repository AMC System Packages" these files should be deleted to free up space.
+:3.  If there are any files listed under "Repository AMC System Packages", these files should be deleted to free up space.
-* '''Browse''' to the AMC-IP software file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
+:4. '''Browse''' to the AMC-IP software file ver. 10.51, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
 [[Image:AlphaWeb File to Upload.png|left|thumb|500px|AlphaWeb - Browse and Upload]]
 <br style="clear:both;" />
-* When the upload is finished an "Install Selected" button will appear.
+:5. When the upload is finished an '''Install Selected''' button will appear. Press the '''Install Selected'''. The installation takes approx. 2 minutes. The upgrade status is shown in the web browser.
-* Press '''Install Selected''' to install the software. This takes approx. 2 minutes. The upgrade status is shown in the web browser.
+:6. When the system is up and running again, '''Browse''' to the AMC-IP software file ver. 10.60.3.14, and select '''Upload''', then '''Install Selected'''. When the software installation is finished the system will restart with the new software.
-* When the software installation is finished the system will restart.
+: 7. Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
-* Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
-<br style="clear:both;" />
+==Upgrading from version 10.x to version 11.2.3.11 ==
+Upgrading a red AMC-IP board to version 11.2.3.11 is a 3-step process:
+# First upgrade the board to version 10.60.3.14, as described earlier in this article
+# Perform an Image Upgrade. This is required to go from version 10 to version 11. Follow the instructions here: [[AMC_Flash_Image_Update_XE|Image Upgrade procedure]]. After the Image Upgrade, the board will get AMC software 11.0.3.0.
+# Finally upgrade to latest version 11.2.3.11:
-===Additional notes ===
+::* [[Downloads#AlphaCom_E_Series_Software_.28Red_AMC-IP_board.29|Download]] the file alpha-sys-11.2.3.11.zip. Unzip the file. It contains the file '''alpha-sys-11.2.3.11.apkg''', as well as the file '''alphaweb_upgrade_fix.apkg'''.
-* Downgrade from AMC 10.60.3.x to a 10.5x or earlier version of AMC is only possible by doing a complete [[AMC Flash Image update]].
+::* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
+::* '''Browse''' to the '''alphaweb_upgrade_fix.apkg''' file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
+::* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
+::* When the system is up and running again, '''Browse''' to the '''alpha-sys-11.2.3.11.apkg''' file, and select '''Upload''', then '''Install'''.
+::* When the software installation is finished, the system will restart with the new software.
+::* Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
- '''''Note:''''' To upgrade from main version 10 to 11 please follow the [[AMC_Flash_Image_Update_XE|Image Upgrade procedure]]
+== AlphaNet compatibility ==
-       before proceeding to upgrade the software to the latest version.
+* Software version lower than 10.40 cannot be mixed with software higher than 10.40 in a VoIP AlphaNet.
+* When updating the AMC-IP board to software version 10.60.3.14 (or 11.2.3.11), make sure that all AlphaCom exchanges in the AlphaNet has a software version higher than 10.40.
-[[Category:AlphaCom E Software]]
+[[Category:Upgrade and Recovery]]
+[[Category:AlphaCom Release notes]]