Audio Messaging

Audio Messaging is used for messaging services and PA broadcast in the AlphaCom XE. The messages are prestored in flash memory, and can be played back to individual stations or to a group of stations to give information like:

• Voice guidance at doors and elevators
• Security voice response
• Auto-attendant and voice guidance
• Information messages
• Alarm and evacuation messages

There are four ways to implement audio messaging services in the AlphaCom XE:

• ASVP software module
• ASVP board
• Upload customized wav-files from AlphaWeb
• Record customized messages from an intercom station

ASVP software module

A set of standard audio messaging services can be implemented by uploading a language package file from AlphaWeb to the AlphaCom XE. The standard messages consist of:

• Absence messages
• Information messages
• Help messages
• Alarm messages

Which type of messages that actually becomes available depends on what Audio Messaging license is installed.

The language file has the format asvp_xx_06.00.apkg, were xx is the actual language, and 06.00 is the version number. Available language packages:

   da     Danish
   de     German
   en     English
   fi     Finnish
   fr     French
   it     Italian
   ko     Korean
   no     Norwegian 
   sv     Swedish
   chn    Chinese

Uploading english ASVP language package

Installation procedure

Before the installation can start, you need to download the language file from AlphaWiki or Partnernet to your PC.

• In AlphaWeb go to System Maintenance > System Upgrade
• Browse to the language file and select Upload
• Press the button Install

The messaging services becomes available immediately after the installation. No reset is required.

Notes:

• It is only possible to install one single ASVP package at a time.
• If installing a new version of the same package, just install over the old one.
• If installing a different ASVP package, remove the old ASVP package first.

ASVP board

The ASVP board comes with the same set of standard messages as the ASVP software module. When using the ASVP board no configuration is required, simply insert the board in any free board position in the AlphaCom exchange, and the messaging services will automatically be activated when you power on the system. The ASVP board doesn't require any licenses.

The ASVP board has reached its End of Life, and is replaced by the ASVP software module.

Upload customized wav-files from AlphaWeb

When installing the ASVP software module, the AlphaCom XE server will have a set of default messages such as absence, alarm and general information messages. It is possible to modify or add new messages to the system, simply by uploading audio files on wav format to the AlphCom XE server using AlphaWeb. A web loaded message will mask an ASVP message. Deleting the web loaded message will unmask the ASVP message.

When uploading a wav file, the file must be assosiated with the relevant intercom feature by means of two parameters, Message Group and Group Index. The tables below shows the link between the intercom feature and the Message Group and Group Index for the messages which are most likely to be customized.

Voice guidance and information messages:

Dirno	Feature	Message Group	Group Index	Default english ASVP message
9550	Auto-attendant	11	1
622 or 623	Send Call Request	10	47	"Your call is registered, please wait"
70	Station reset	10	42	"No messages"

Alarm messages:

Dirno	Feature	Message Group	Group Index	Default english ASVP message
8191	Alarm Message 1	30	1	"Fire alarm. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside."
8192	Alarm Message 2	30	2	"The situation is now under control, the building can again be used. We are sorry for the inconvenience."
8193	Alarm Message 3	30	3	"An unexcpected situation has occured. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside."
8194	Alarm Message 4	30	4
8195	Alarm Message 5	30	5
8196	Alarm Message 6	30	6
8197	Alarm Message 7	30	7
8198	Alarm Message 8	30	8
8199	Alarm Message 9	30	9

Absence messages:

Dirno	Feature	Message Group	Group Index	Default english ASVP message
771	Abcense message "Out"	100	888	"Out at the moment"
772	Abcense message "Meeting"	100	888	"At a meeting"
773	Abcense message "Gone"	100	888	"Gone for today"
774	Abcense message "Absent"	100	888	"Absent today"
775	Abcense message "Busy"	100	888	"Busy at the moment"
776	Abcense message "Lunch"	100	888	"At lunch"
777	Abcense message "Holiday"	100	888	"On holiday"
778	Abcense message "Away"	100	888	"Away for a few days"
779	Abcense message "Not available"	100	888	"Not available"

Voice Mail messages:

Dirno	Feature	Message Group	Group Index	Default english ASVP message
660	Voice mail messages: "	30	1 - 9

WAV file formats supported

• PCM files at 16kHz samplerate (linear 16bit), mono (1 channel)
• MS ADPCM at 16kHz samplerate, mono (1 channel)
• IMA ADPCM at 16kHz samplerate, mono (1 channel)