View source for Error message when starting AlphaPro after first time installation

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===Problem===
Error message '''"SuperPro initialization failed"''' or '''"RNBOsproInitialize Status = 12"''' when starting AlphaPro first time after installation.

[[Image:SuperPro init failed.png|thumb|400px|left|Error message when starting AlphaPro]]
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===Solution===
This error message indicates that the driver for the hardware dongle (USB key) is not installed. The error message will be displayed regardless if the dongle is inserted in the PC or not. 

After the AlphaPro installation has been installed by running the '''setup.exe''' file, the driver for hardware key must be installed separately.

* In the '''Start''' menu in Windows, open the folder '''Zenitel''' > '''AlphaPro'''
* Start "''Launch Sentinel System Driver''..."
* The driver will now be installed

[[File:AlphaPro Dongle Win7.png|thumb|400px|left|Installing the dongle driver in Windows 7]]

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[[File:AlphaPro Dongle Win10.png|thumb|400px|left|Installing the dongle driver in Windows 10]]

[[Category:AlphaPro Troubleshooting]]