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| − | If the logon password is lost for some reason, there are for security reasons no ways to find out what the password was.
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| − | The only possibility to gain access to the system, is to reset the password to default by following the procedure below, and then log on to AlphaWeb and change the password again.
| + | In case the password to access the AlphaCom from [[AlphaPro]] or from the [[AlphaWeb|Web interface]] is lost, please contact [mailto:alphasupport@zenitel.com?subject=Password_recovery_AlphaCom alphasupport@zenitel.com] for procedure on how to recover the password. |
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| − | Note that this procedure will reset all AlphaWeb configuration, such as password, IP address and filter settings, to default settings. These parameters must be reprogrammed. The intercom configuration (i.e. everything you program from AlphaPro) will be kept.
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| − | * Make a backup to flash (7820 + M-key from a SuperUser station)
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| − | * Load the AMC-IP with factory default settings by keeping the button on the AMC-IP pressed for 2 seconds while resetting the exchange. This will reset all configuration, and load a default XML file. The XML file contains all AlphaWeb settings, such as password and IP address.
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| − | * Restore the configuration from flash (dial 7819 + M-key from a SuperUser station). This will restore the AMC configuration, but until next reset the AMC-IP board will still use the default XML file. This means that you can log on using the default username and password
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| − | * Log on to AlphaWeb on Ethernet 0 port using the default IP address 169.254.1.5 and the default username admin and password alphaadmin
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| − | * Go to System Configuration > User Management and change the username and password to what you desire. When you apply the new password, the information is stored in the XML file, overwriting the current XML file from the restored backup. This means that all other AlphaWeb parameters, such as IP address and filter settings which were stored in the XML file fromn the backup will be lost, and has to be entered again.
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| − | * Reset the AMC-IP board.
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| | [[Category: How to]] | | [[Category: How to]] |
| | + | [[Category: Troubleshooting]] |
| | + | [[Category: Upgrade and Recovery]] |
