Milestone XProtect - ICX-AlphaCom Integration

Introduction

The interface between AlphaCom, ICX and Milestone XProtect VMS is through an integration module which is available on the Downloads page of Zenitel Wiki. This integration requires an operator station to be associated with the Milestone Xprotect Client. This article assumes that the reader is

familiar with setup and operation of the Milestone XProtect VMS
that the Milestone XProtect VMS is operational, with all to the system connected cameras configured

Only points which are specific to this integration and to it connected intercom stations are described.

Licensing

The integration is licensed.

Milestone license

Using the integration plug-in module does not require a specific license from Milestone.

ICX

ICX requires the presence of the appropriate API/OPC license.

1002602306 - ILI-API64 - API License Supporting 64 Stations
1002602309 - ILI-API512 - API License Supporting 512 Stations

With ICX it is possible to purchase a single Product Key which covers all stations connected to all ICX's in a network. ICX licenses can be stacked, i.e. 1x 1002602306 + 2x 1002602309 gives 1088 API licenses which can be used on 2 or more ICXs.

AlphaCom XE

AlphaCom requires the presence of the appropriate API/OPC license. Note that every AlphaCom in an AlphaNet requires such a license.

1009649901 - STENTOFON API License Supporting 40 Stations
1009649902 - STENTOFON API License Supporting 80 Stations
1009649903 - STENTOFON API License Supporting 160 Stations
1009649904 - STENTOFON API License Supporting 240 Stations
1009649905 - STENTOFON API License Supporting 320 Stations
1009649906 - STENTOFON API License Supporting 400 Stations
1009649907 - STENTOFON API License Supporting 552 Stations

Installation

This section describe how to install the integration plugin. It is assumed that the Milestone XProtect VMS has been installed and is running. It is also assumed that the Milestone XProtect VMS has been licensed appropriately.

When installing (or uninstalling) the plugin all Milestone Clients (Management Client and Smart Client) must be closed.
The plugin is to be installed on the same machine where the Milestone Xprotect Smart client is.

Download the msi file from the Downloads section on Zenitel Wiki.
Extract the contents of the zip file to a location of your choice.
Run the setup file (the MSI or the EXE, depending on your system).
When prompted for the installation location, select the Milestone/MIP installation folder (e.g. C:\Program Files\Milestone\MIP).
Click "Finish" to complete the installation.

Configuration

Basic plugin configuration

Open the XProtect Smart Client.
Open the "Configuration" window by clicking the "Configuration" Icon button in the toolbar.
In the "Configuration" window enter the IP address and port number of your Zenitel intercom system in the "IP Address" and "Port" fields, respectively.
Click the "Connect" button and wait for the system to retrieve the list of available devices.
Select the operator's device by choosing its directory number from the drop-down list.

Zenitel plugin configuration steps

Associating cameras with devices

Open the camera settings window.
On the left side, there will be a list of devices registered with ICX-AlphaCom. On the right side, there will be a list of cameras registered within the XProtect system.
Click on a device in the left list to select it.
Click on an item in the right list to preview the video feed from that camera.
To associate a camera with a selected device, click on the checkbox next to the camera's name.
Repeat steps 3-5 to associate additional cameras with the selected device.
Once satisfied with the configuration, close the camera settings window.
Click "Save and Close" on the configuration window to save the changes.

Assign camera to a station

Using the Call Handler

The Zenitel Call Handler (ICX-AlphaCom) plugin can be used for two scenarios: initiating calls and answering incoming calls.

Initiating Calls

In XProtect Smart Client on the Zenitel Audio tab select a device you wish to call and click on the green "Answer/Call" button.
A popup window will be displayed showing the active call, along with a video preview from an associated camera.

Popup window displaying the active call and associated camera

Answering Queued Calls

When there is an incoming call, a popup window will be displayed showing the queued call, along with a video preview from an associated camera.
To answer the call, click the green "Answer/Call" button.
If there is an active call, the Call Handler will automatically hang up the active call and answer the incoming call.
If there are multiple queued calls, they will be displayed in order of priority. To answer a specific queued call, simply click on the green "Answer/Call" button.

Popup window displaying the active call and his associated camera with two queued calls

Using the Popup Window

The popup window displays the active call (if it was initiated by the operator) or a list of queued calls, along with a video preview from an associated camera.
The popup window will display the camera feed from the first associated camera of the active call (if present) or if there are no active calls, the first queued device-associated camera will be displayed.
To manually switch the camera video feed to any active or queued device, select the desired device from the dropdown list in the popup window.
To hang up the active call, click the red "Hang-Up" button.
To answer a queued call, click the green "Answer/Call" button.
If there are multiple queued calls, they will be displayed in order of priority. To answer a specific queued call, select it from the dropdown list in the popup window.

Previous versions

For configuration of previous versions of the plugin go to: