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Mobotix Hub - ICX-AlphaCom Integration

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Revision as of 13:26, 14 September 2023 by Nikica (talk | contribs) (→‎Installation)
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Introduction

The interface between ICX-AlphaCom (or AlphaCom XE) and MOBOTIX HUB is through an integration module which is available on the Downloads page of Zenitel Wiki.

This integration requires a Zenitel desktop station or SoftClient to be associated with each MOBOTIX HUB Client, as SIP audio is routed through ICX-AlphaCom.

This article assumes that the reader is:

familiar with setup and operation of MOBOTIX HUB

  • that MOBOTIX HUB is operational, with all to the system connected cameras configured
  • that ICX-AlphaCom is operational, with all the system connected intercom devices and SoftClients configured
  • Only points which are specific to this integration and to connected intercom stations/SoftClients and IP speakers are described.


Licensing

MOBOTIX HUB

The integration interface does not require a specific license from MOBOTIX.

However, note that Zenitel stations are typically registered as ONVIF devices in MOBOTIX HUB, to e.g. stream and record audio/video from stations. This requires separate station licenses from MOBOTIX. For an overview of the ONVIF features supported in Zenitel devices, please read our article ONVIF_Settings

ICX-AlphaCom

ICX-AlphaCom gateways requires the presence of the appropriate API/OPC license:

  • 1002602306 - ILI-API64 - API License Supporting 64 Intercom Stations
  • 1002602309 - ILI-API512 - API License Supporting 512 Intercom Stations

With ICX-AlphaCom it is possible to purchase a single Product Key which covers all stations connected to all ICX-AlphaCom's in a network. Licenses can be stacked, i.e. 1x 1002602306 + 2x 1002602309 gives 1088 API licenses which can be used on 2 or more ICX-AlphaCom's.

Note that the licenses are based on the number of intercom stations, not the number of gateways and servers. Thus, 1 API license can be used across multiple networked ICX-AlphaCom gateways and MOBOTIX servers. The license is independent of the number of MOBOTIX HUB Clients.

If the Zenitel SoftClient is to be used for SIP audio directly in the MOBOTIX HUB Client you will need 1 SoftClient license (item number 1002600300) per Operator computer.

AlphaCom XE

AlphaCom XE requires the presence of the appropriate API/OPC license, depending on the number of intercom stations connected to ICX-AlphaCom. Note that every AlphaCom XE in an AlphaNet requires such a license.

  • 1009649901 - STENTOFON API License Supporting 40 Stations
  • 1009649902 - STENTOFON API License Supporting 80 Stations
  • 1009649903 - STENTOFON API License Supporting 160 Stations
  • 1009649904 - STENTOFON API License Supporting 240 Stations
  • 1009649905 - STENTOFON API License Supporting 320 Stations
  • 1009649906 - STENTOFON API License Supporting 400 Stations
  • 1009649907 - STENTOFON API License Supporting 552 Stations

If the Zenitel SoftClient is to be used for SIP audio directly in the MOBOTIX HUB Client you will need 1 SoftClient license (item number 1002600300) per Operator computer.


Installation

This section describes how to install the integration plugin. It is assumed that Mobotix Hub has been installed and is running. It is also assumed that the Mobotix Hub has been licensed appropriately.

  • When installing (or uninstalling) the plugin all Mobotix Hub clients must be closed.
  • The plugin is to be installed on the same machine where the Mobotix HUB Desk Client is.
  1. Download the msi setup file from the Downloads section on Zenitel Wiki.
  2. Run the setup file, and follow the instructions on the screen
  3. When prompted for the installation location, select the Mobotix/MIP installation folder (e.g. C:\Program Files\Mobotix\MIP).
  4. Click "Finish" to complete the installation.


Configuration

Basic plugin configuration

  1. Open the MOBOTIX HUB client.
  2. Open the "Configuration" window by clicking the "Configuration" Icon button in the toolbar.
  3. In the "Configuration" window enter the IP address and port number of your Zenitel intercom system in the "IP Address" and "Port" fields, respectively.
  4. Click the "Connect" button and wait for the system to retrieve the list of available devices.
  5. Select the operator's device by choosing its directory number from the drop-down list.


Animation of the Zenitel Call Handler configuration process



Associating cameras with devices

  1. Open the camera settings window.
  2. On the left side, there will be a list of devices registered with ICX-AlphaCom. On the right side, there will be a list of cameras registered within the MOBOTIX HUB system.
  3. Click on a device in the left list to select it.
  4. Click on an item in the right list to preview the video feed from that camera.
  5. To associate a camera with a selected device, click on the checkbox next to the camera's name.
  6. Repeat steps 3-5 to associate additional cameras with the selected device.
  7. Once satisfied with the configuration, close the camera settings window.
  8. Click "Save and Close" on the configuration window to save the changes.


Screenshot of the camera association process



Using the Call Handler

The Zenitel Call Handler (ICX-AlphaCom) plugin can be used for two scenarios: initiating calls and answering incoming calls.

Note that SIP audio is routed through ICX-AlphaCom, so the call is established on a Zenitel desktop station or SoftClient.

If the Operator uses a desktop station, the Call Handler transfers the call from the MOBOTIX HUB client to the desktop station where the operator gets audio through the station connected handset, speaker or headset.

If the Operator uses the Zenitel SoftClient, the Call Handler transfers the call from the MOBOTIX HUB client to the SoftClient, which runs in background on the PC, and the operator gets audio through the PC connected microphone, speakers or headset.

Initiating Calls

In the MOBOTIX HUB client on the Zenitel Audio tab select a device you wish to call and click on the green "Answer/Call" button.
A popup window will be displayed showing the active call, along with a video preview from an associated camera.

Screenshot of popup window displaying the active call and associated camera



Answering queued Calls

  1. When there is an incoming call, a popup window will be displayed showing the queued call, along with a video preview from an associated camera.
  2. To answer the call, click the green "Answer/Call" button.
  3. If there is an active call, the Call Handler will automatically hang up the active call and answer the incoming call.
  4. If there are multiple queued calls, they will be displayed in order of priority. To answer a specific queued call, simply click on the green "Answer/Call" button.


Screenshot of popup window displaying the active call and his associated camera with two queued calls



Using the Popup Window

  • The popup window displays the active call (if it was initiated by the operator) or a list of queued calls, along with a video preview from an associated camera.
  • The popup window will display the camera feed from the first associated camera of the active call (if present) or if there are no active calls, the first queued device-associated camera will be displayed.
  • To manually switch the camera video feed to any active or queued device, select the desired device from the dropdown list in the popup window.
  • To hang up the active call, click the red "Hang-Up" button.
  • To answer a queued call, click the green "Answer/Call" button.
  • If there are multiple queued calls, they will be displayed in order of priority. To answer a specific queued call, select it from the dropdown list in the popup window.


Previous versions

For configuration of previous versions of the plugin go to:


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