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Difference between revisions of "Recorder 2.0 not starting"

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(SQL and Service settings required for Recorder 2.0)
 
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Use ‘'''Microsoft SQL Server Management Studio'''’ (freely available from Microsoft).
  
If the server cannot log in into the selected database a Service call error message may be displayed when trying to log in into the Vingtor-Stentofon Operator client, and the service is stuck in '''Service state: Starting'''.<br>
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To rectify the problem:  
If this happens it may not be possible to stop the Vingtor-Stentofon Operator Server from within the Vingtor-Stentofon Operator Server Configuration Tool. In this case, use 'Task Manager', select the 'Processes' TAB, find 'Vingtor-Stentofon Operator Service', right click on it and select 'End task'.
 
[[File:AlphaView server not starting.png|thumb|left|500px|'''Service state: Starting''' displayed]]
 
<br style="clear:both;" />
 
  
Use ‘'''Microsoft SQL Server Management Studio'''’ (freely available from Microsoft) to set the selected user as database owner, this is either:
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*Start Management Studio and connect to the SQL server instance
[[File:AlphaView server not starting 2.png|thumb|500px]]
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*Navigate to '''Security''' > '''Logins'''
* NT AUTHORITY\SYSTEM in case OS Authentication is selected
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*Select NT AUTHORITY\SYSTEM, right-click and select '''Properties'''
* The entered user details in case SQL Server authentication is selected
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*Select '''User Mapping'''
 
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*In the top section of the dialog select the appropriate database, usually Nvr2Db
To rectify the problem:
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*In the bottom section of the dialog, select '''db_owner''' and leave all other selections as they were
* Start Management Studio and connect to the SQL server instance  
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*Click '''OK''' and exit Management Studio
* Navigate to '''Security''' > '''Logins'''  
 
* Select the appropriate user, right-click and select '''Properties'''  
 
* Select '''User Mapping'''  
 
* In the top section of the dialog select the appropriate database  
 
* In the bottom section of the dialog, select '''db_owner''' and leave all other selections as they were  
 
* Click '''OK''' and exit Management Studio
 
  
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[[File:SQL.jpg|left|frameless|553x553px]]
 
[[Category:Vingtor-Stentofon Operator Troubleshooting]]
 
[[Category:Vingtor-Stentofon Operator Troubleshooting]]

Revision as of 22:37, 19 July 2020

Use ‘Microsoft SQL Server Management Studio’ (freely available from Microsoft).

To rectify the problem:

  • Start Management Studio and connect to the SQL server instance
  • Navigate to Security > Logins
  • Select NT AUTHORITY\SYSTEM, right-click and select Properties
  • Select User Mapping
  • In the top section of the dialog select the appropriate database, usually Nvr2Db
  • In the bottom section of the dialog, select db_owner and leave all other selections as they were
  • Click OK and exit Management Studio
SQL.jpg