Recorder 2.0 not starting

If the server cannot log in into the selected database a Service call error message may be displayed when trying to log in into the Vingtor-Stentofon Operator client, and the service is stuck in Service state: Starting.
If this happens it may not be possible to stop the Vingtor-Stentofon Operator Server from within the Vingtor-Stentofon Operator Server Configuration Tool. In this case, use 'Task Manager', select the 'Processes' TAB, find 'Vingtor-Stentofon Operator Service', right click on it and select 'End task'.

Service state: Starting displayed

Use ‘Microsoft SQL Server Management Studio’ (freely available from Microsoft) to set the selected user as database owner, this is either:

• NT AUTHORITY\SYSTEM in case OS Authentication is selected
• The entered user details in case SQL Server authentication is selected

To rectify the problem:

• Start Management Studio and connect to the SQL server instance
• Navigate to Security > Logins
• Select the appropriate user, right-click and select Properties
• Select User Mapping
• In the top section of the dialog select the appropriate database
• In the bottom section of the dialog, select db_owner and leave all other selections as they were
• Click OK and exit Management Studio