Difference between revisions of "Recorder 2.0 problem with audio export"
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| + | ===Error message that audio could not be downloaded=== | ||
When performing audio export and secure audio export, pressing the ‘Export’ button may cause an error to be displayed to the user indicating that the audio could not be downloaded and that this is probably a permissions issue. If the present user has export permission, check for the following points: | When performing audio export and secure audio export, pressing the ‘Export’ button may cause an error to be displayed to the user indicating that the audio could not be downloaded and that this is probably a permissions issue. If the present user has export permission, check for the following points: | ||
*Does the service account running the VS Recorder Service have administrative permissions on the machine | *Does the service account running the VS Recorder Service have administrative permissions on the machine | ||
**By default the NVR2 Service logs in as 'Local System account' but this may have been changed by the installer; make certain that this account has the correct permissions | **By default the NVR2 Service logs in as 'Local System account' but this may have been changed by the installer; make certain that this account has the correct permissions | ||
| − | *File System Permissions: The service will attempt to create an | + | *File System Permissions: The service will attempt to create an ‘Export’ directory (if it does not already exist) under its installation path on the Windows machine; If the service is unable to create that directory, then the previously described error might manifest, and media export will not happen; Ensure that the service account executing 'NVR2 Service' has full permission to its installation directory in order for it to be able to create the 'Export' directory |
| − | *URL Access Control Permissions: The NVR2 Service will attempt to listen on the Export Port (TCP 8086 by default) to service export requests; If the Windows user running the service does not have administrative rights on the machine, then the service may not be able to perform this action; To give the proper permissions to the user, open an elevated (run as administrator) command line and enter the following command: | + | *URL Access Control Permissions: The NVR2 Service will attempt to listen on the Export Port (TCP 8086 by default) to service export requests; If the Windows user running the service does not have administrative rights on the machine, then the service may not be able to perform this action; To give the proper permissions to the user, open an elevated (run as administrator) command line and enter the following command (“DOMAIN\user” is the user account running the service): |
| − | netsh http add urlacl url=“http://*:8086/” user=DOMAIN\user | + | **netsh http add urlacl url=“http://*:8086/” user=DOMAIN\user |
| − | |||
| + | ===VS-Recorder client on remote PC=== | ||
| + | When the VS-Recorder client is running on a remote PC then the Export Port (TCP) must be opened in the firewall running the recorder service. By default this is port 8086. | ||
| − | [[Category:Recorder 2.0 | + | |
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| + | [[Category: Recorder 2.0 Troubleshooting]] | ||
Latest revision as of 08:46, 22 July 2022
Error message that audio could not be downloaded
When performing audio export and secure audio export, pressing the ‘Export’ button may cause an error to be displayed to the user indicating that the audio could not be downloaded and that this is probably a permissions issue. If the present user has export permission, check for the following points:
- Does the service account running the VS Recorder Service have administrative permissions on the machine
- By default the NVR2 Service logs in as 'Local System account' but this may have been changed by the installer; make certain that this account has the correct permissions
- File System Permissions: The service will attempt to create an ‘Export’ directory (if it does not already exist) under its installation path on the Windows machine; If the service is unable to create that directory, then the previously described error might manifest, and media export will not happen; Ensure that the service account executing 'NVR2 Service' has full permission to its installation directory in order for it to be able to create the 'Export' directory
- URL Access Control Permissions: The NVR2 Service will attempt to listen on the Export Port (TCP 8086 by default) to service export requests; If the Windows user running the service does not have administrative rights on the machine, then the service may not be able to perform this action; To give the proper permissions to the user, open an elevated (run as administrator) command line and enter the following command (“DOMAIN\user” is the user account running the service):
- netsh http add urlacl url=“http://*:8086/” user=DOMAIN\user
VS-Recorder client on remote PC
When the VS-Recorder client is running on a remote PC then the Export Port (TCP) must be opened in the firewall running the recorder service. By default this is port 8086.