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Difference between revisions of "Reset and Set Node buttons fail"

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{{AI}}
 
'''Problem''': In an ICX-500 or ICX-Core system, when using the '''Reset''' button or the '''Set Node''' button from AlphaPro, the communication to the server fails, and you get an error message.
 
'''Problem''': In an ICX-500 or ICX-Core system, when using the '''Reset''' button or the '''Set Node''' button from AlphaPro, the communication to the server fails, and you get an error message.
  
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Solution: In '''Exchange & System''' > '''System''', make sure that the Exchange Type is set to '''ICX''', and not to AlphaCom or AlphaCom XE.
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'''Solution''': In '''Exchange & System''' > '''System''', make sure that the "Node Type" is set to '''ICX''', and not to "AlphaCom" or "AlphaCom XE".
  
 
[[File:Select NodeType.png|thumb|left|400px|Set "Node Type" = '''ICX''']]
 
[[File:Select NodeType.png|thumb|left|400px|Set "Node Type" = '''ICX''']]
 
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'''Reason''':
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*When "Node Type" = "AlphaCom or AlphaCom XE, the AlphaPro is using TCP port 60001 for communication with the server. Port 60001 is the port used by AlphaCom servers, but not supported in the ICX-AlphaCom.
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*When "Node Type" = "ICX", the AlphaPro is using TCP port 80 (or 443) for communication with the server. Port 80 is the port used by ICX-AlphaCom.
  
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See also [[TCP ports used by AlphaPro]]
  
 
[[Category:AlphaPro Troubleshooting]]
 
[[Category:AlphaPro Troubleshooting]]

Latest revision as of 09:59, 24 October 2023

AI.png

Problem: In an ICX-500 or ICX-Core system, when using the Reset button or the Set Node button from AlphaPro, the communication to the server fails, and you get an error message.

Error message when pressing the Reset button


Solution: In Exchange & System > System, make sure that the "Node Type" is set to ICX, and not to "AlphaCom" or "AlphaCom XE".

Set "Node Type" = ICX


Reason:

  • When "Node Type" = "AlphaCom or AlphaCom XE, the AlphaPro is using TCP port 60001 for communication with the server. Port 60001 is the port used by AlphaCom servers, but not supported in the ICX-AlphaCom.
  • When "Node Type" = "ICX", the AlphaPro is using TCP port 80 (or 443) for communication with the server. Port 80 is the port used by ICX-AlphaCom.


See also TCP ports used by AlphaPro