Difference between revisions of "TCIV - Error, unable to get camera version"
From Zenitel Wiki
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'''Solution''': | '''Solution''': | ||
| − | If this happens, a complete power reset is recommended. Remove ethernet cable for 10 seconds, re-attach cable. | + | If this happens, a complete power reset is recommended. Remove ethernet cable for 10 seconds, then re-attach cable. |
[[Category:Station Troubleshooting]] | [[Category:Station Troubleshooting]] | ||
Latest revision as of 12:43, 2 July 2019
Problem: No video feed at all from device and the Station Information page displays the following error: Error, unable to get camera version
Possible reasons: Camera has for some reason lost connection with mainboard. This might happen after software upgrade.
Solution: If this happens, a complete power reset is recommended. Remove ethernet cable for 10 seconds, then re-attach cable.